Hospedia Ltd

I paid for movies and TV, but didn't get the movies and no-one available to sort it out (closed, leave a message)
Rubbish picture on extremely scratched screen. A very complicated and painfully slow selection process. The whole system in desperate need of an upgrade! I will be seeking a refund after the weekend (when they finally reopen!)

Paid for the £5 package or so I thought. Message came up on the screen to remove the message, did that received another message saying Whoops something had gone wrong. So tried again. Then with some help from a hospital staff member I found I had paid 2 lots of £5. I was only in for one night so would not have purchased for 2 days. I tried ringing the number on the Hospedia website but had to leave a message as I wanted the 2nd payment cancelled. Left a message last night 16/1/24 at 21:13 and rang again this morning 17/1/24 at 09:38 message left. No reply yet and the 2nd £5 will take effect from12pm. I will not be watching anything as I’m waiting to be discharged, plus what I watched last night you couldn’t see the picture it was so dark. Then there was no sound. I can see from the other review you are expected to wear headphones. I could see you could get headphones from the nurse but it doesn’t say you have to use headphones!!!! I was I. A side room on my own so shouldn’t have needed headphones. They will probably wait for 12pm before getting in contact with me, if they do!!!

What a joke these people are, we’re in hospital with our newborn, he’s contently watching a child’s film and then the sound goes! Apparently the hospital want us to use earphones now, in a private side room! Since when does a 3 month old wear earphones, 30 mins of screaming later, I’m so happy I brought my iPad. I’ll never spend another penny with this rip off company, £7.50 for 24 hrs of family tv, actually = 12 hours of actual sound playing tv.

The picture I’ve uploaded is by far the best way to use this waste of space and money.

Absolutely disgraceful company. I didn't think this level of arrogant, dismissive "customer service" still existed. Equipment outdated and unreliable. They are quick enough to take your money, but couldn't care less WHEN the equipment fails. TV been broken for a week, with no resolution in sight. You only have to read the other reviews to see that this is NOT an isolated incident.