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The nursing staff, HR, and Director ignore the fact that patients wait 2 to 3 hours for a call bell to be answered, hot water in memory care unit is always brown and has metal shavings in it, techs sit in hallway and discuss drinking, partying, and daring websites while patients need to be changes, medications and call bells ringing. When brought to the Administration, was told it would be handled, however when outside they were discussing (Dan and Cara) how residents should not have visitors and they hate their jobs.