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I am really glad I booked with Picks !.
There is prompt and clear communication when booking and in receiving confirmations and with subsequent communications, you do not need to chase them at all as they are good communicators and updaters too which is great !.
On the day I received updates so I knew whom would be my designated driver (name and reg number), the gentleman transferring me was prompt (a little early which I do not mind at all !), very professional and friendly and the vehicle was spotlessly clean - with no weird smells and you didn't stick to anything !. In addition I felt very safe with my driver and I was whisked away to and subsequently from the airport very smoothly and very efficiently. At no point did I need to worry about whether as a company they would get back to me and whether the driver would turn up - least of all late !. There was no stress and no panicking when dealing with Picks, they really were a superb company to deal with !. I am a returning customer and had had really efficient service and superb customer care - thank you Picks !.