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My elderly mother in law came in and saw Keiron to help her with a basic SIM card, she only needed the sim for the occasional call nothing else. He somehow managed to talk her into signing up for a high tarriff 24 month sim contract which she absolutely did not need or want. She couldn’t also get signal so she took it upon herself to return to store where she was basically fobbed off with another SIM card by Keiron again he never even made sure the sim was working. After this she then told me what she had done and she had been talked into this 24 month contract. We went back to store together and I found Keiron ridiculously patronising and when I questioned him on why he had signed her into this contract when there were far more other better suited options and said to him it’s like you’ve seen her coming in not having a clue and have taken advantage to which his response was I quote “We TRY not to do that here” not even completely denying that that would never happen. I have eventually managed to get her out of this contract as she wasn’t even getting any service but this was only through a very helpful man on the customer service number. If you have elderly relatives or someone wanting a basic sim card that probably uses the phone once a week if that do not send them to Keiron seems the guy just wants to make his extra 10p commission he will probably get. If I could give no stars that is what he would receive avoid!

Give me opened up goods without consulting me if I'm okay with it

I would like to give a zero star rating. I have been a local carphone warehouse since 2002. New phones every few years for myself, my business and my children. My last contract bought in 2021 (after currys takeover in 2020) was mediocre but every attempt to get a new contract or an upgrade since then has failed. I tried 5 store visits to 3 different branches with various issues including one sales failed purchase with an assistant who smelled very strongly of cannabis. After my 5 bad experience in store I gave up and tried to order online. When confronted with a much higher upfront cost at checkout than expected i went back in to store. Still walked out without a phone. Was advised it would be better to ring to order and have my handset delivered to the store. I couldnt get back to the store as I was starting a new job so I ordered the Samsung S23 Ultra for home delivery next day. Phone did not arrive. DPD told me I needed to expect next day before 5pm. I was travelling up to Scotland that evening so when DPD adjusted their latest delivery time to 10pm I had to rearrange travel dates. The phone did not arrive. After 4 weeks and 2 days having taken upfront handset cost and first months payment I was told DPD have lost my phone. I expressed I wanted to speak to someone in customer service to get a refund for the month I did not have use of the phone so they cancelled my order. As it stands now they have not refunded the £79 or the £39.99 I have paid. I am still in contract with ID mobile but have no handset.

Worst ever place to deal with - no direct line, phone cuts off before you get chance to speak to anyone, orders go missing, messed about for days on end and then told phones not available only at a higher price than agreed. Whole place is a joke. One to avoid if looking to buy a new phone. Go elsewhere and save yourself the trouble. Staff need a course in customer service skills. Obvioulsy dont give a jot about the customer! A phone shop that doesnt have a phone for you to actually speak to someone!!!!

After my 76 year old grandfather purchased an Android phone from here, we discovered that it hadn't connected to the SIM card and therefore returned to the store. After this visit, our problem still hadn't been resolved. We were told to charge the phone to 100% for an unnecessary reason, and clearly the saleswoman had no clue what she was talking about.

She was incredibly rude, brusque and unprofessional, and was even playing on snapchat whilst we spoke to her! We felt like we were quietly being shooed out of the store by an unhelpful woman who seemed bored, uninterested and who dismissed my grandfather as a naive old man. Not recommended.

Returned a Nokia Lumia after 2 days as per the agreement which states that you have 14 days if you 'Change your mind'' The two male assistants really messed me around, made me wait for over 20 minutes! one of them said that he needed to speak to his boss and then after another 10 minutes waiting his boss said that he didn't know how to process the paperwork and the chap who knew was off that day. I'd travelled nearly 20 miles and although I'm 72 I could see that these two clowns were just giving me the run around. They were completely unhelpful, unfriendly just didn't want to know! Had they been doing their job they would have learnt that I bought the Lumia as a present for my 75 year old dear wife who suffers from arthritis and just couldn't operate it. So I decided to return it and buy her a laptop instead as she requested, an imac.
I was so upset by the treatment I received that I just left, drove all the way to the carphone Warehouse at Macclesfield where they completed the cancellation in just 5 minutes and were friendly professional and helpful.
I wonder now if it is company policy in the big branches to be as awkward as possible to anyone trying to return items within their contractual 14 days? Somebody needs to look into this!!
Incidentally I have today purchased an imac and certainly not from Carphone Warehouse.
John