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Receptionists seems a bit lost. I went to get some Prep. They said walk in people cannot get Prep, I should get an online appointment. In the Barrell Street Website says you can. I show her what the website says. The answer was to look at the sky and say "oh oh oh but but but" Nobody brief those lady's?

This service is absolutely appalling. The option 7. Line is always saying not available and to leave message after the tone. I have been calling for more than 2 months and have not gotten anything back.

When I choose option 5 the staff do not want to help you and are quite passive aggressive on the phone

The whole point of the clinic is to help
People and they are doing the exact opposite!

Upon arriving at 8:00 AM as a walk-in patient, I was greeted with a queue of approximately nine
people, a portion of whom were holding forms. After asking some of them, I was informed by fellow queuers that they had indeed filled out a form. so, I approached the reception to ask about the form and if one could be provided to me. However, I was met with an unexpectedly abrupt response, being told that without a form, I should vacate the premises, and wait outside.
This interaction left me and several others in the queue quite taken aback. As we stepped outside,
the situation felt worse over time, particularly amidst the rush hour bustle on Southwark St and the occasional side-eye from commuters. I understand the stress associated with clinic visits, especially those pertaining to sexual health. However, the way we were directed outside, onto the street, was both unsympathetic and, I dare say, unprofessional.
After roughly 25 minutes had passed, I returned inside the clinic to find out what was going on
regarding the forms and to express my unease at the request for vulnerable individuals just to wait
outside. Then, and only then, I had an explanation that due to the sensitive nature of the information
shared at the reception and the limited space available, these arrangements were necessary. While I acknowledged the reasoning behind it, I couldn't help but feel that a more compassionate approach could have been taken. Simply engaging with those in the queue and providing a brief explanation could have alleviated any confusion or discomfort. However, I also believe that a more empathetic approach could have been adopted. At that time no one was waiting in the lounge, simply guiding those without forms to that area and providing them with the necessary paperwork, while attending to those with forms, would have sufficed. This approach would not only have mitigated the discomfort experienced by patients but also acknowledged the sensitivity of the services being provided. It deeply concerns me that some individuals, particularly younger patients, may have felt intimidated or embarrassed, possibly deterring them from seeking necessary healthcare. 3 left while
waiting outside.
I ask you to consider providing a more respectful and dignified experience for all patients, especially
during peak hours. I acknowledge that the time is busy and ipon my return at 10:50 AM, the absence
of a queue confirmed this.
I offer these reflections in the spirit of constructive feedback, hoping that they may contribute to the
ongoing improvement of clinic operations and the enhancement of patient experiences. I for one I'm
very grateful for everything that was done for me this morning.

The clinical staff are genuinely the best, kindest, and most caring and respectful I have ever come across.

To the Indian gentlemen, you are an absolute gem. You made me feel so welcome, and safe. You’re so kindhearted, sincere, and charismatic. I felt listened to and heard. You are honestly the best healthcare staff I have come across. I hope you continue to thrive and help people just as you helped me on Saturday. ❤️

These doctors, nurses and health advisors are doing a fantastic job dealing 7 days a week with us patients. Patients concerned and stressed the most precious part of our body is in ill health. We all would be seen if we were less having to go there. Unfortunately we are too many.::

I went to Burrel Clinic for a walk-in appointment on Sat as my symptoms got worse on Fri evening. Clinic opens at 8:00 but there was already a queue when I arrived at 7:50. I was attended to by the receptionist at 8:40 & given a same-day appointment at 12:50. I was also seen by Dr Menon-Johansson who was exceptionally knowledgeable & kind. The clinic staff were pretty polite as well. Overall, I enjoyed my experience at this clinic.

I have been turned away after travelling to the clinic, despite been told I could walk in. The clinic was absolutely quiet with only 2 other patients waiting. Absolute waste of time.
I have been told to go to another clinic or to A&E. Arrived at the other clinic they referred me for, I was told I was not expected and should book an appointment for next week

Based on some reviews, I understand the frustration with the initial process, my first attempt I was told to come the next day as the slots had gone for the day. Went the next day and queued an hour before opening and was seen fairly quickly. I can't thank the nurse and doctor at clinic enough, they helped me with my issue and set out a plan to get it resolved. Very descreet and understanding. To any one attending, go early to avoid delays.

Excellent service, Dr Schuhwerk was 10/10.