انجمن راهنمایان محلی
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بهترین متخصص سالمندان ها در شهر فیرفکس
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Disclaimer: We have not been seen as patients, we never got that far. I will say I appreciate the honestly but was left with a bad taste after my phone call.
Since I work in healthcare I make all the appointments for my boyfriend. Since we were scheduling for a variety of concerns we submitted an online appointment request listing the concerns and making sure this practice was correct for our needs. 1 week later and no response. I then called and spoke to a monotone woman who cut me off and said "you need to speak up." Admittedly I may have had poor connection. I then repeated that I submitted the request for a new patient, had not heard back and just wanted to speak with someone about our appt reasons before scheduling. Without asking me what the reasons for appt were or acknowledging the appointment request, she explained that the practice is a concierge office which means the monthly fee is ~$189 which will be needed before she can schedule. She then further explained that they are in-network with the insurance but that the monthly fee does not include any copays or deductibles... I have been in customer service for over 13 years, 6 of them in the healthcare field and currently manage a specialty office. I am very surprised that an office that would charge over $2,200 a year for a "subscription" doctor would have such poor customer service and require the full monthly fee to even begin to schedule.
Since I work in healthcare I make all the appointments for my boyfriend. Since we were scheduling for a variety of concerns we submitted an online appointment request listing the concerns and making sure this practice was correct for our needs. 1 week later and no response. I then called and spoke to a monotone woman who cut me off and said "you need to speak up." Admittedly I may have had poor connection. I then repeated that I submitted the request for a new patient, had not heard back and just wanted to speak with someone about our appt reasons before scheduling. Without asking me what the reasons for appt were or acknowledging the appointment request, she explained that the practice is a concierge office which means the monthly fee is ~$189 which will be needed before she can schedule. She then further explained that they are in-network with the insurance but that the monthly fee does not include any copays or deductibles... I have been in customer service for over 13 years, 6 of them in the healthcare field and currently manage a specialty office. I am very surprised that an office that would charge over $2,200 a year for a "subscription" doctor would have such poor customer service and require the full monthly fee to even begin to schedule.