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Range of kids clothes has gone downhill hugely in the last 12 months.... Disappointing as they used to love the clothes on offer here

Never been disappointed at Matalan either for clothing, domestic items bedding, kitchenware etc., etc. Brilliant store.

I booked in for a bra fitting which was easy to do, and amend, online.
However the appointment itself was a complete waste of time. The lady who took the appointment started off by rather unceremoniously instructing me to go to a cubicle and take my top off (whilst an essential element of a bra fitting her attitude was not at all warm or comforting). Then, when I said I was looking for nursing bras she instantly replied ‘we don’t do nursing bras’ - which is true of this store but not of M&S, and I knew this, but surely she could have advised the range M&S stock and asked whether she could order any in for me?
She did measure my band size, then stood back to eye me up and say ‘I’d guess you were a B or a C?’. The appointment itself lasted less than a minute and I could’ve measured my own band size at home. All in all really poor service and a complete waste of my time.
The 2 stars is for the ease of booking online, not the service actually received.

I came in store today to bring a pair of grey jeans back which had a fault in the back ( it looks like a bleach mark, which I didn't notice as it was at the back!). I only purchased them on Christmas Eve and wore them on Christmas Day so they did have a few marks from wearing them. When I took them off I noticed this mark. The lady who served me refused to change them or give me my money back saying it was paint. It is NOT paint! They are faulty I have never felt so humiliated and will not be shopping in this store again. I now have a faulty pair of jeans. I am so upset at the way I was treated sshopping in this store ah

Good experience , fairly large store.

Today, i visited this store where the manager got suspicious about my family that was with me but all they both were doing was to take clothes for their two kids each and her husband each.Shopping alone for three people is hectic. There were no basket, so she carried that. The manager comes and was like you can tell me when you want to try on the clothes, okay but then when they were leaving the store, they got their bag checked .I mean dude she literally literally just gave you all the clothes she didnt want and youre checking the bagsss????
worst

Went to buy a suit. No service or assistance so gave up. Unlikely to revisit.

Went to buy a suit. Hopeless: zero service and no suits visible. Eventually found out via the ladies section downstairs that M&S only sell mens suits online now. Not sure how I would check the fit online. Got good service at M&S in Manila last month. UK stores are clearly useless for menswear though. Shame - they were ok a few years back.

I visited the Malvern store today, Christmas shopping, the lady who served me was lovely.
However I.couldn't get out of the store fast enough? I.would of probably took longer and had a browse around, the music that was playing was awful, it was crackly it hurt my ears, not a good experience
Please change it.

Absolutely filthy shop got there when they first opened on a Sunday at 10am rubbish and food etc over floors so obviously no cleaners are used or staff can't be bothered could have gone round the whole shop taking pictures of the dirt and rubbish.