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🚩🚩🚩 AVOID AT ALL COSTS! 🚩🚩🚩

X1 Lettings are the absolute worst lettings agency in Liverpool. Very rude, rigid, and arrogant attitude from the tenancy manager, Jennaya, and the most unprofessional I have ever seen.

They will make you regret the day you signed that tenancy agreement with them.

Jennaya was absolutely superb to deal with during our move in. She was lovely and I couldn’t recommend her enough, was professional and aided us with anything we needed. She stayed longer than she needed to which displayed how she went above and beyond for us.

A great development! Jennaya is a stellar property manager. She is very attentive, prompt in addressing any questions or maintenance needs, and always goes above and beyond to ensure that everything runs smoothly. She is an asset to the company.

Only 1 lift has been operational for over 2 weeks now compromising the safety of the tenants in a fire scenario. There is raw sewage coming through the first and Ground floor ceiling in the corridors and is a couple of inches deep in the lower ground. Has been like this over a week people getting sick, the smell is terrible, walking through raw sewage to get to the one working lift!!! Absolutely disgusting. Pull your finger out X1 and get this sorted!

Excellent accommodation. Great place to live. Maintenance man John is very helpful and sorts issues incredibly efficiently. Had an issue with the hob and I was given an entirely new hob which was fitted in less than 15 minutes. Perfect service 10/10

All the staff are incredible! A lovely place to live, so peaceful. John (maintenance) is unbelievably helpful, a true credit to the ypp team!

I went for a viewing and secured a property within Gravity Residence and Janine's customer service combined with the exceptional quality of Gravity Residence has exceeded my expectations. I highly recommend both Janine and Gravity Residence to anyone in search of a hassle-free renting experience and premium accommodation.

I recently had the pleasure of experiencing top-notch customer service from Janine at Gravity Residence, where I'm currently letting a property. Her professionalism, attention to detail, and dedication truly stood out, making my renting experience seamless and enjoyable. I am also thoroughly impressed by the quality of the property itself. Gravity Residence boasts a modern design, excellent facilities, and a convenient location, making it an ideal choice for tenants seeking comfort, safety and convenience.

I recently had to report a maintenance issue in my flat, and John promptly came the following day to assess the problem. He returned the next working day, efficiently replaced the broken appliance, maintained a tidy environment, and was exceptionally friendly. Thank you John for his excellent service!

I definitely recommend the X1 Tower, I have been living in the X1 for more than few years, I have never had any issues with the X1, staffs always polite and professional, especially Jennaya Baines always manages tenancy care.

I can't express enough gratitude for the outstanding support and seamless transition provided by Jennaya Baines during our move into our new flat. Her professionalism, attention to detail, and unwavering commitment transformed what could have been a stressful experience into an incredibly positive one.