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Me and my partner attended Beaverbooks in Stockport and had a fantastic experience. We were served by Heather, she was exceptional. Her knowledge, professionalism and enthusiasm were incredible; thank you Heather.

Entered the wrong reg number and now have a £100 fine. My fault I know, but the parking company isn' great to deal with and I'll never visit this Argos or the Peel Centre again as it's just not worth the risk. Avoid if you can. There are lots of other shops with free parking.

Store manager broke consumer law, had to escalate to Argos to who agreed with me

Purchased a £500 product from the store but had return it after a couple of months due to a fault. Store sent it off for a repair, but had to wait 4 weeks. Piked the item up again and the paperwork said they had fixed it, but the fault was still present. Store manager refused to replace the item and said they will continually send the product off for repair and won't replace. Now have to wait possibly another 4 weeks to fix something their repairer said they had fixed.

The after sales support is bad. No repair details or updates were sent to me and you can't contact the store as you'll get an automated message saying "store is busy, try again later" every time you call. Members of the public can't contact the store, so if you send a repair you'll either have to sit there and wait up to 21 days for a phone call to say its back, or got into store and ask for un update - but you'll have to pay for parking.

The main Argos company won't help you. If you call the support line, they will say as you purchased it from the store you'll have to speak to the store.

Basically, don't buy a appliances like TVs, Washing Machines, Cookers, Phones, Tablets etc, because if you have a fault after 30 days they will ONLY offer repair and expect you to crack without it while its repaired - the paperwork says it can take up to 21 days... even then, they might just claim its fixed when it isn't and send it off for repair again which will take another 21 days.

**Update**
I had to escalate to Argos management who confirmed that the store manager broke consumer law and the store was forced to issue me with a refund.

I had an excellent customer services experience by the employees that were at the click and collect point. They found and delivered quickly my order. Sarah went the extra mile for me as se offered me help to carry the office desk when she realized that it was heavy for me, and she further helped me to fit it in my car. Thank you so much!!!

I went in to return a tv that was obviously faulty (ie dreaded lines down the screen) the manager expected me to go without a tv for week's we phoned customer service while I was there they confirmed he was handling the situation terribly and got a new one sent out to us 3-5days

Very poor customer service from the manager think his name was Karen!. Could have help us out with faulty TV...only offered a repair that would take up to 8 weeks. Rang customer service replacement tv being sent out in 3-5 days.
Customer service on phone 5/5
Customer service in store 0/5

We was there today and Shaunie was really amazing with us

15 years ago, I bought an engagement ring and I can safely say that it has not lost its shine! Staff were friendly and very helpful back then, just as they were today, but for a slightly different reason.
Today, my wife decided to drop her phone whilst shopping, and it luckily ended with the staff at Beaverbrooks.
I was unaware this has happened and so when I randomly called my wife eariler yet having a different voice answering, I knew what has happened almost instantly.
I've since been to pick up the phone, we've all had a laugh about it, and both my wife and I are indeed very grateful that there are still such honest people around.
Maybe a new ring for our 15 years wedding anniversary is what I shall buy if nothing before then, but don't tell my wife.
Thank you and you have gained a lifelong customer!

Had to return Gucci earrings that were a Christmas present as the post had broken off. The earring were still under the one year return policy. The earring were only worn on an evening out and never slept in. Gucci would not accept liability but thanks to Callum, Dan and Sami Beaverbrooks arranged for a new pair for me for which I am extremely grateful.

On the 13/2/20 l was in stockport on my way back from work about 5.15 spoke to a lovely young sales assistant l wanted a cleaning product for some costume jewellery as the young lady asked l presume a manager who was at the time dealing with a gentleman she went into great detail what it would do to my bracelet if it wasn't gold r silver didn't look at her products r did she direct the sales assistant to have a look and see what the wipes said on the back as the young lady had suggested that they might do the job lam afraid l turned and walked straight into beeverbrooks who sat me down with a cup of te they were really positive made no comment instead directed me to the product and read the back good customer service is very hard to find well done girls l am going back on saturday and buying a silver bracelet with the collection from work for a new baby so that £8.99 product has just turned into a £90 pound sale.