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The concierge was amazing on my last visit April 18-19. My suitcase was lost by the airline and she spent days calling to get information on it. She found it before I heard from anyone at the airline or baggage handler. I’m so thankful for their amazing staff!

Amazing service respectful attendant..

The facial is very good. However, you have to call them multiple times before anyone will pick up the phone. No other hotel spa is inefficient like that.

Had a great time relaxing after a long travel and typhoon time in HK. Used the spa facilities as well as getting a fantastic treatment from Dr. Zidani. Was welcomed with the great hospitality shown by Jean at reception and the rest of the team at the hotel. Looking forward to a future visit.

Today I spontaneously walked in to get a body massage at around 12.40pm. This receptionist named Jean Garcia was very condescending- there is no other better word to describe her attitude.

FYI, I was suffering from acute indigestion. As results, I was suffering from related pain on my head and neck. I was in need of cordial attention and care, so I figured out that only upscale spas in 5 star hotels would satisfy me as they usually provide seamless service in every field. This thought led me to the Landmark Mandarin Oriental as I was staying near the hotel in Central.

But from reception, I was put off. Jean Garcia had no warmth. She was very hasty, chasing after my name and contact. She was not willing to listen to my situation, and when I mentioned I am a fan of MO, she said “I will tell you what benefits you can enjoy after you give me your full name”.

I used to live in HK and now I no longer reside here. So I don’t recall my old HK number I used to provide for hotels here. So it took a few moments for me to think which number to provide her with. (FYI I was a regular diner in Mandarin Oriental, and have been to Amber before. I know what to expect from these venues).

I also use my English name for convenience which is different from my official ID name. So it also paused me for a moment. I had headache and could not think through fast. There were reasons for me to take longer to provide a name and a contact to Jean Garcia.

Obviously she has her own rules and sets of things to do prior to customers’ needs. In the process of verifying my biodata, Jean Garcia was cold and agitated at some points. This is not what I expected from a leading hotel’s spa. I expected more comforting services.

Since I know I would not be able to recover damaged feelings upon entering this venue, I decided not to get a massage.

I have been to Mandarin Oriental Spa in Bangkok last January. Though massage technique was not amazing, warmth and attention I received there were another level. In comparison, HK Landmark Mandarin Oriental certainly lacks cordial manner. This hotel needs better allocation of the right personnel at their forefront contact point with clients.

FYI Amber, the restaurant, is remembered to be one of the best restaurants that provided me with faultless services.

Unfortunately the same hotel’s Spa does not live up to my expectations. They are brothers from different mothers. I will never return to this venue. I am supposed to have dinner at SOMM tonight. I am considering cancelling it.

I also must add that I am always a happiest customer in Cafe Causette whenever I pop in there for dinner. I feel well greeted at all times. Obviously Mandarin Oriental’s hospitality does not extend to the Landmark Mandarin Oriental. Today’s visit to their spa will be remembered as one of the most offensive services I have ever received in my entire life.

Uitmuntend. Alles klopt en service is uitstekend.