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Very poor service.
They call us to collect the prescription but when I went there they said your medication is out of stock, and also they don’t have any particular opening and closing time which is worst.

30 minutes to answer a call when you are 1 in que . Give you wrong medication and end up with a allergic reaction. Doctors don't read patient notes . Complain when short staffed but build new rooms instead of hiring new Doctors or nurses.

I’ve tried to hard to be lenient with this practice and given them so many chances, but there is always an issue! 5 days ago I sent them a document for my prescription, chased it up and was told pharmacist would be looking at it Friday. Friday has come and no contact, now they’re closed. I’m left without my medication again. The practice is so poorly run and the staff have no direction provided my management. Their processes are completely wrong and inappropriate time frames for things to be done. If it wasn’t so convenient to be inbetween my home and work i would 100% leave. The nurses are lovely and I’ve only had positive experiences with a couple of the GPs

The staff are rude and ignorant u can be stood at the desk before anyone comes to attend to you even after ringing the bell many times and there attitude stinks all these things I'm saying are what goes on at the front desk and reception on the phone also 😔

111 sent an assessment through to Bilton and told me to call them within the next 2 hours, I've been trying to call them for 45 minutes. I feel like it's going to be hopeless to try to get medical help at this point.

I used to be Dr. Gilker's patient I am so happy now have found a new GP elsewhere. I have no complained about the doctor's but most of the receptionist rude.

Appalling behaviour from Janice receptionist. She is rude and has know form of customer service. She screams down the phone and doesn’t know how to treat a poorly patient. She claims she is the office manager but has so sense of management I can’t believe she’s been working there for so long. It’s about time they get rid of her, she is causing patients to leave this surgery.

Absolute appalling behaviour from Janice, she's rude and screams down the phone. She claims she's the manager but she clearly doesn't know how to train her staff because all they do is lie. Absolute disgusting behaviour, rude and bitter.

Absolutely disgusting receptionist, was on hold for 3 hours only to get through to a rude receptionist. As a receptionist myself there is no need for someone to be this rude. When i asked to speak to a manager she dropped the call on me absolutely disgusting should be shut down on account of the reception staff. Unable to help anyone just disgusting people

I received a call back from the GP who let the phone ring for only 1 ring and hung up before I could even pick up. Spent 1 hour waiting in the phone queue which is to be expected but when I finally made it to position 1 the phone was ringing for over 5 minutes, no one picked up and the line ended! Absolutely ridiculous , hire more reception staff or get the current ones to do a better job!

Disgusting service recieved today! Ended up coming abit late which i apologized for numerous times and they still kept repeating the same sentence acting like i was lying. Rude receptionist telling me I should be greatful that I’m still being seen which is none of your business. If doctor didn’t want to see me anymore they should’ve said instead of then becoming bitter and giving comments to patients whilst i was holding my baby. Disgusting staff who need to be replaced. Also recieved a letter on the way out stating why I was late?? And lying about me?. Blonde hair bob lady at reception with glasses and the hijab lady who handed me the letter so rude. Please little horton lane get new staff. If I was late doctor should’ve then said that she doesn’t want to see me instead she still decided too so why are all the staff then giving comments? You’re not better than anyone because you work at the surgery get over yourselves.

Brilliant service as always, drs and nurses are always so personable. The front desk staff have been incredible from the start and I genuinely have no complaints, especially considering the current climate surrounding medical intervention in the UK. Thank you as always <3

Opens at 8am, one minute after your in a quo above 30 how the hell does that work

You say you have patch's. But your times are not good. As it should open at least open with surgery times. If not 24 hrs. Also it should not be limited to 4 people per day, and switch off like I was told. Under NHS and CCG ruling should have access long to service and should allow more patient to access service.

I wanted to follow on from my review as today I had a different experience so I thought I'd put this at the top I put stars up because Dr Afzal is an amazing Doctor who should get the recognition he deserves for his hard work and effort. He treats all his patients with respect and care. Advises me on what to eat and what to avoid eating. He also told me what medication would help being ill and that if I had any problems to come back. This I felt very cared for and looked after. In this day and age your lucky to even be seen by a doctor.

(Absolutely appalling duty of care. I requested an Inhaler on repeat prescription as I had run out. The receptionist told me to wait till Wednesday!! ( If you have asthma why on earth would you wait till Wednesday if you need an inhaler). After calling 111 who said they will send the GP surgery a message and being advised to call them back. I called the GP back I was then told to call back at 6pm. I called at 6pm but the surgery was closed.. Now I've to do without an inhaler.)

No compassion. I shouldn’t even give it 1 star. They never have any appointments and they don’t even know what a medical emergency is. My husband said he feels paralysed and all they said was ‘call back at 2, there’s nothing left for you today’. They’re all miserable and live to the receptionist stereotype. I recommend you just die because the NHS is going downhill fast. I understand they may be overwhelmed and busy but whenever I go there it’s always empty and they’re sitting there twiddling their thumbs. Really annoyed at what this country is coming to, they don’t care about their people. I bet they won’t even have the energy to delete this.

Receptionist very poor not helpful dont want to help only only response I get thank you thankyou. They do not want to help and want to put phone down soon as you ring them have no manners will be reporting to higher management place needs investigation

Terrible service at the medical centre rang up I was 4th in the line then dropped after 10 minutes down to 1st in line then waiting on phone for 25 mins still 1st in line no one picking up ridiculous poor medical practice.

worst place ever. hardly call for anything but when needing an appointment its an absolute piss take. called today to wait in a call queue twice and both times the call was answered and then cut off. these people are not qualified and im not happy with this service. whats the point having a doctors surgery if you cannot get through to them. waste of time.

Bad service and poor communication all round, I've been chasing for hepatitis copy 4 months, on another day the copy cannot be located however on some days it becomes it magical appears but needs to be cleared the doctor who i guess is coming from heaven coming from hah

Absolute waste of time. Takes two weeks to be registered if you are lucky and in that period can’t be seen. Goodness only knows how long it takes to punch bunch of details on computer. There is no star if reviews could be written without one would be great. Avoid poor triage, rude!

The staff on reception and answering phones need more training - they make life a lot harder and have no empathy for what people are going through

It’s a constant challenge having to speak to them for anything

Cant even answer calls never appointments available you'll be waiting 30mins on hold just to be told no appointments

I actually cannot believe the unprofessionalism of the staff at this practice. I waited a while to get through and then the staff member literraly told me that I am not an urgent case and then decided to cut me off when I was responding. I am leaving this practice.

If I could leave 0 star I would. Couldn’t get an appointment for 2 seperate instances for myself and my daughter, told to go online and do an e consultation. I’m still waiting a call back from a doctor in jan 23 from these two incidents that were summer 22!!!!
I’ve now been trying to get through for a vaccine during pregnancy for 3 weeks! Cannot get through to a receptionist and keep getting disconnected it’s a joke! 31 weeks pregnant and needed this vaccination for weeks now. By the time they answer my baby may already here and vulnerable to the disease

A ridiculous service. Only take phone appointments. But will take over a week to get one. Today said they are fully booked with 50 appointments even though a&e told me to call my doctor asap on Monday. They also have told their patients via letter/text to NOT ring on a Monday… as if you can choose when you are unwell. On top of that, reception/phone handlers are incompetent and sound uneducated.

A very professional service fast and efficient, the experience is much better than going to your GP, I highly recommend this service thank you...