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I love subway but after eating my sandwich from this store I regret.
I did online order with grilled and toasted but it was not there when I called to them they replied very rudely that sorry store was busy.
Moreover they did not read full order I specifically mention par-mason cheese salt and paper but they didn’t added because store was busy.
Main thing when I picked up my food only one customer was there. So store was not busy I have seen busy store with good service.

Very disappointed.

Maybe it's because the cost has increased now, but there are very few vegetables in the entire sub, half less than usual. Very disappointed

Worst subway experience ever. They put very least amount of stuff into the subway as if it seems they are giving something out of pocket. Even when there are good tomato slices in the basket, the lady put in effort to find the smallest piece for my sandwich. When I asked for extra crispy onion, she said she won't be able to close it, as if crispy onion takes a lot of volume in the sandwich. She needa learn to close the sandwich if she doesn't know. Who are you saving the food for?? To take home in the evening? I have had subway in the past, not my first time. I had the worst experience from here.

I had ordered a veggie delight at subway and when I started eating, I saw it had hair in it, even though, the time by then was 5:58 PM and they were supposed to close by 6:00 PM, they denied making me a new sandwich and were like we can’t make a new bread and can refund you. The Gujarati girl working there was having really bad attitude as she was the one who made my bread and I saw her removing something when she was making it but I didn’t know what it actually was. She was in so hurry into close the store that she neglected it. It is not acceptable behaviour at all.

It's supposed to serve the best Shawarma and falafel in Ottawa, apparently, but I wasn't convinced. I come from the Middle East, and I know the taste of authentic shawarma or Falafel.
I ordered a falafel plate
The falafel was dry. Hummus was good. Garlic paste was fresh. Veggies were ok. Pickle was good. There was also rice, which was ok. The garlic potatoes were the only best thing in the plate. It's not worth the money paid for. I would have rather just taken a sandwich instead. I left all the falafel after the 1st bit itself.
The service was very fast. The place is nice and has enough place to sit.
Good for 1 time, and it's the open up until 1 am. on weekdays and 2 am. on the weekend.

Great service, delicious 😋 food and amazing atmosphere.
The owner is so generous and kept bringing free items off the menu to try .
I highly recommend this place especially for ppl on a gluten free and vegan diet ❤️.

Great place! We had great beef and chicken shwarma with roasted potatoes and garlic sauce. It was awesome.

Staff was very friendly!

Lorsqu’on vient à Ottawa, impossible de ne pas venir au ByWard Market.
Un petit quartier vibrant où se concentre plusieurs restaurants, pubs et boutique.

Une préférence pour l’ambiance du ByWard de soir.

Not worth it at all food quality 0 and customer service is the same . I ordered chicken kabob plate not worth $27 is was just a waste it all went in the garbage food tasted very old and dry and the potatoes were very dry and bad also. Food quality has gone down and with there customer service they will lose a lot of customers..

This review is not about the food we picked up from this Subway counter.

It is about our experience with the extremely rude staff, who are not only impatient and impolite to kids and adults alike. Two out of the three staff were horrible to my family because our son was taking time to decide between a sandwich and burger.

kids facing such terrible behavior is truly unacceptable. If you don't like your job, find one elsewhere. Being in customer service and not knowing how to treat kids who have questions about their choices at your food counter is the worst level of service.

In a food court. Really good restaurant tho. No parking because it’s in a food court but the employees are really nice, fast, helpful and efficient. The food was made with fresh ingredients and the sandwiches were ready really quickly. A really great subway location. Food were worth the price. Would go again. Ingredients are fresh and a lot of choices of ingredients. There are also a lot of sauce options.

If you are looking for authentic Sri Lankan food then this is your place. Tony was very warm and welcoming. He suggested dishes based on our cravings and mood and just made our whole dining experience memorable. Malhar too was very thoughtful and kind. We are from Ontario and I must say that their Coconut Sambol is the best and they give it in good quantity. Also- don’t forget to try their non alcoholic drinks, one with hibiscus and the other with coconut milk- Just mind blowing! I’m definitely coming back here when around and I want to thank you both Tony and Malhar for the wonderful hospitality.

I was real happy to try this shawarma but I’ve been never disappointed like this.
I mean the food was worst that’s OK my money went to garbage that’s OK but the staff they are so RUDE. Bro you are representing the culture of shawarma/Arab and being this rude. I’m trying to explain go easy on veggies but this one guy was like either you want it or you don’t want it. I can’t go easy (in a very rude way)
sad to say this but this is one of the worst restaurant in Ottawa … Thank you for this type of hospitality.

Dommage une majorité des stands étaient fermés à 9h30 alors qu'ils indiquent l'ouverture à 9h.
Le café à l'entrée est cependant très accueillant et aimable. Quartier très joli !

Toujours bien cet endroit. Assez animé même un lundi.

I grew up in Toronto and I thought I knew Shawarma... This restaurant blew my mind. I ended up eating here 2 times in one weekend. Order the mixed shawarma plate and enjoy. My partner got the Falafel and said it was crispy and fresh. 10/10.

Got the chicken plate. The food was so good and the staff was very friendly, great value for the amount of food you get. Filled me right up

Subway is a top choice for those seeking a healthy, customizable meal with fresh ingredients. Customers appreciate the great value of footlong sandwiches and frequent deals. It's a go-to spot for a quick, convenient bite any time of day. The extensive menu offers something for everyone, from spicy Italian to veggie delights. Freshness is a hallmark, with crisp veggies and soft, freshly baked bread. Customization options make each visit unique, and Subway's commitment to healthier choices caters to various dietary needs. Friendly staff ensure orders are just right, and their salads with fresh veggies and protein options are highly regarded. Consistent quality across locations makes Subway a reliable choice.

Super place j'ai adoré !

Quartier très vivants, branché, artisanat et cuisine du monde du monde. Musicien dans les rues

Très beau marché avec beaucoup variété des produits

Marche sympas avec des échoppes touristiques et plein de pub sympas. On retrouve l ambiance comme a Boston du Quincy Market. Très agreables

I am a regular customer at subway. Today I ordered steak and cheese sub but there was few steak pieces and when I asked them they said this is how it supposed to be and they were rude to me. The worst subway brunch ever

Lorsqu’on vient à Ottawa, le Marché By fait partie des endroits « à voir », alors on peut avoir beaucoup trop d’attente. Même si ce n’est pas extra, Ça reste quand même un marché sympa, pleins de boutiques agréables, une belle rue qui peut être très animée quand il fait beau avec ses restaus, bars et terrasses. En tous cas on y trouve de la variété.

Honestly just average in most regards. I know this is a popular location and hence it gets busy, especially in the evenings.

The food is okay, and while the plates are a decent size, I find them but especially the sandwiches overpriced. Chicken is often a bit dry and while the veggies and salad are fresh, some of the makali toppings seem to be sitting around for a while.

The service is often not very friendly or attentive (because so much is happening) and the atmosphere can be busy and good but more often than not it feels like a cafeteria I just wanna be leaving.