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No queue and staff were efficient

Beware the automated car wash.
Washed my car with the ultimate programme and it scratched the vehicle in the process. Despite following their complaints process, and chasing this over the last three months, I had to turn up in store today for the store manager to advise they had rejected the claim (no idea in what grounds as still not letter). Apparently they had informed me about this, no idea how. Now taking this via ADR or failing that small claims court.
Apparently i am not the only customer who has had this issue of late. Buyer beware.