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Staff were welcoming and friendly. We came browsing and tried on a pair of shoes. Even though we didn't end of buying, the service where was top class. Thank you to the Asian (Japanese?) lady who served us. Very positive and friendly!

I’ve just bought sun Merrill walking shoes and am so grateful for Bex giving me the options of men’s walking shoes. I wouldn’t have thought to try them and am happy az

Incredible customer service, they changed our faulty mat bought 2 months ago in an another kathmandu, without asking much question and being careful with us
I would definitively recommend this kathmendu
Thanks again

Used the online store to purchase a $200 item and was met with 6 weeks of silence. I was unable to contact anyone through, email, the 0800 number and even the local store unable to help me too. It wasn't until I got my bank to dispute the transaction, they ended up responding. Genuinely felt scammed. Save your time and shop somewhere else.

Range is good and is topped off by having a team of people that are obviously invested in their jobs. Well done

I am beyond upset… we spent a good amount of money getting out teenage sons electric scooters for Xmas. Before purchasing we were assured over and over again that if there were any troubles with either of the models tyres we would be able to bring them back to the store to fix. 3 months later we have a tyre that needs replacing and torpedo 7 not only inform us we don’t do that anymore, they could also not even help us. We went all over the city and were unable to find anyone to help us. To make matters worse, the same models are on sale at the store. This sheer negligence and lack of care has to be a violation of consumer rights. We could have bought a cheap car and had the same problems and now we have a teenager without transport that is causing large stress to our single car family. Do better Torpedo 7. Do not trust them!

Amber absolutely amazing if she I’ll go elsewhere

Great staff. Good interactive tent displays

Asked 3 of the staff if they did lay buy. One said he would check.. he didn't . The other said no. The guy at the counter told me they had zip as an option. The website said if I went instore that it was an option. Felt the young staff were there just to get the correct shoe size and didn't have any expert knowledge on the stock..

This new phone system is unbelievable, worse than Gas and Power companies. Have been transfered between about 7 different voice messages. Just let people ring the store.

I purchased an electric scooter of mammoth company from Torpedo7 in the last week of Feb 2023 and in 5 months it got punctured three times and when I asked someone on reception about it he said that his bike also gets puncture sometimes 3 times a week..I think this was not an accurate reply to my query and First they charged me 22$, Second time they charged me 65$ for the same problem and when I asked what is this for then they said its their mechanic labour.. And now it got punctured third time..I am sorry to say but I am not at all happy with their services.

Great chat.. good advice.. booked in for a service

Pretty disappointed today. Had to return a set of headphones which had clearly failed. Heard nothing for a week, went in to check and ask for a replacement. The manager was extremely patronizing and rude. Gave some wayward explanation of how they were still fit for purpose, yet they don't even turn on? I asked him to fulfill his return obligations under their own policy and also the consumers garuntees act, he blatantly said he won't be doing that today. Kept trying to talk over me and made no effort to put the customer first at all, in fact totally the opposite. Frustrating, won't be going back and definitely cannot recommend them at all, plenty of better choices locally.