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Genuinely had such a laughably horrific experience at this clinic with the physio.
He belittled me when I couldn’t complete an exercise, even going as far to asking my partner in disbelief if he could complete it as if the whole reason I was there wasn’t because I was struggling to walk. When I first arrived he asked me my pain on a scale of 1-10 (which i answered a 7) only later to say “if your pain reaches above a 5 come back” so clearly he was either not listening or did not believe me. He Ignored the fact that I have had a job for the last two years that requires a lot of exercise, then proceeded to tell me i need to exercise more and was overweight after googling a bmi calculator (my bmi is 27 because i have a lot of muscle mass due to my active lifestyle). I was then given a weight loss consultation which 1). I did not ask for 2). I was not asked if I wanted and 3). Was not made aware of either in session or by a follow up email or text. Even the lady who I had the consultation with wasn’t aware of what she was calling me for and because I wasn’t aware either she had to go and search for the reason. Entirely unprofessional but if you’d like unsolicited weight loss advice after having your pain and concerns ignored this is your clinic !
He belittled me when I couldn’t complete an exercise, even going as far to asking my partner in disbelief if he could complete it as if the whole reason I was there wasn’t because I was struggling to walk. When I first arrived he asked me my pain on a scale of 1-10 (which i answered a 7) only later to say “if your pain reaches above a 5 come back” so clearly he was either not listening or did not believe me. He Ignored the fact that I have had a job for the last two years that requires a lot of exercise, then proceeded to tell me i need to exercise more and was overweight after googling a bmi calculator (my bmi is 27 because i have a lot of muscle mass due to my active lifestyle). I was then given a weight loss consultation which 1). I did not ask for 2). I was not asked if I wanted and 3). Was not made aware of either in session or by a follow up email or text. Even the lady who I had the consultation with wasn’t aware of what she was calling me for and because I wasn’t aware either she had to go and search for the reason. Entirely unprofessional but if you’d like unsolicited weight loss advice after having your pain and concerns ignored this is your clinic !
I was hesitant to go due to the bad reviews, but honestly it was fine. Ms Tork was excellent, and very polite, I had the test done in 2 minutes, and when I called for the results they were very fast to answer.
Received fantastic service from Lai, thank you for your support today. Always helping me and supporting another's.
This GP surgery is negligent. They do not contact you when they are supposed to. I have been lied to by the receptionists. Far from helping with my problems, they have actively made them worse. Please do not register with them.
THE WORST GP SURGERY EVER. Every interaction with this practice has been extremely frustrating and stressful. I spent almost a week without having my daily medication available because of their incredibly unprofessional service (where several mistakes were made). This was the last straw. I decided to register at a different practice to try and save my physical and mental health. I can’t believe this place is part of the NHS system, they should really consider doing a clinical audit because standards are not met in this medical centre.
The only positive experience I had was with the nurse (a young woman) that sometimes works at Chamberlayne and does the blood tests.
The only positive experience I had was with the nurse (a young woman) that sometimes works at Chamberlayne and does the blood tests.