Isha Imran

Came to this Masonville Tim’s location today around 5 pm. Ordered and got a receipt then waited for my order. Did get my coffees but waited for bagel for 15 minutes. Also dark roast was like half cup filled up (like seriously) but did not say anything. I did wait very patiently but then called for help. The workers were extremely rude and completely ignored but then I went up to counter and said sorry I’m missing bagel and how much time of would take and I showed my receipt but the girl chose to completely ignore it and said u already took your bagel. I said, sorry I did not. I was literally waiting in front of her and she said no you took it. Just completely rude staff, no help, zero zero and absolutely zero manners, no professionalism and laughs at customer when at the back together. After requesting she did give me the bagel but completely burnt like roasted and the way she gave was like she tossed it and it fell. So I of-course didn’t take and put it back on shelf and just left. #Timhortons please do better timhortons. Train your staff!! You deserve better and can do better. 🙏