انجمن راهنمایان محلی
San
1 نظر در 1 مکان
Good afternoon, to the manager of the surgery or whom so ever it matters,
Straight to the point, I was advised blood test by my GP last week and was told I'm on the waiting list until they become available in March due to a new Phlebotomist starting soon, which made sense and was happy to wait. This afternoon my husband walked into surgery asking for a blood test and he was offered one for March 7th which was available due to an cancellation. I am happy he go the appointment and nor do I want to cancel. My question is, if something comes available it goes to someone first on the waiting list. How was the decision made to give an appointment to who just walked in? There could be an elderly waiting for weeks. I want this is to be investigated. Also, the more shocking part is how your receptionist spoke over the phone when she was questioned, I had the right to question as I am fuming. The lady on the other side refused to give her name and her tone was appalling. The call was made on the 29/02/2023 between 12:20 - 12:20pm, I'm sure all the calls are recorded and you should be listening to the recordings to ensure you have a competitive person who is capable of handling such questions in the reception and instead showing an attitude to shut me off. I have been ailing and wanting this blood test for ages, I have multiple issues and due to the lady's behavior today it has given me anxiety to even come to you guys. Rubbish service WHATSOEVER.
I want this to be looked into with utmost importance and concern.
Straight to the point, I was advised blood test by my GP last week and was told I'm on the waiting list until they become available in March due to a new Phlebotomist starting soon, which made sense and was happy to wait. This afternoon my husband walked into surgery asking for a blood test and he was offered one for March 7th which was available due to an cancellation. I am happy he go the appointment and nor do I want to cancel. My question is, if something comes available it goes to someone first on the waiting list. How was the decision made to give an appointment to who just walked in? There could be an elderly waiting for weeks. I want this is to be investigated. Also, the more shocking part is how your receptionist spoke over the phone when she was questioned, I had the right to question as I am fuming. The lady on the other side refused to give her name and her tone was appalling. The call was made on the 29/02/2023 between 12:20 - 12:20pm, I'm sure all the calls are recorded and you should be listening to the recordings to ensure you have a competitive person who is capable of handling such questions in the reception and instead showing an attitude to shut me off. I have been ailing and wanting this blood test for ages, I have multiple issues and due to the lady's behavior today it has given me anxiety to even come to you guys. Rubbish service WHATSOEVER.
I want this to be looked into with utmost importance and concern.