انجمن راهنمایان محلی
Vincent S
1 نظر در 1 مکان
The experience we had at Amabile on my birthday was certainly unforgettable, just not in a positive way. As tasty as the food was, so tasteless was the service.
It's a strange way to break the ice by confronting your customer with his "mumbling on the phone" with the reservation of the table. The fact that there's a thin line between a relaxed atmosphere and downright being rude, is something the staff at Amabile has yet to learn, even after "years of experience in the business".
Indiscretion and inappropriate behaviour were served like side dishes, a highlight certainly being asked about the constellation of our group.
We were not the only customers being painfully confronted that evening, a couple of businessmen were asked why they had made such a commotion about the Corona measures. Yet it was not those customers’ commotion that was making other guests feel awkward and uncomfortable.
Even after being asked why "I looked as if I wanted to hit someone", there was no attempt to turn the situation around. Instead, accusations and remarks were thrown back and forth between the two waiters for the entire establishment to hear. They were going in circles, as one was miserably trying to make up for the other one getting more and more alcoholised, but messing up his own efforts by not knowing his place. It was a poor display of unprofessionalism.
Eventually, we expected not tipping would be the biggest hint we could give them. Yet that was answered with a sassy “Were we really that bad, guys?” on our way out.
Ambient, check, great food, check, what ruined the evening is what one would least expect… So, yes, guys, you really were that bad!
It's a strange way to break the ice by confronting your customer with his "mumbling on the phone" with the reservation of the table. The fact that there's a thin line between a relaxed atmosphere and downright being rude, is something the staff at Amabile has yet to learn, even after "years of experience in the business".
Indiscretion and inappropriate behaviour were served like side dishes, a highlight certainly being asked about the constellation of our group.
We were not the only customers being painfully confronted that evening, a couple of businessmen were asked why they had made such a commotion about the Corona measures. Yet it was not those customers’ commotion that was making other guests feel awkward and uncomfortable.
Even after being asked why "I looked as if I wanted to hit someone", there was no attempt to turn the situation around. Instead, accusations and remarks were thrown back and forth between the two waiters for the entire establishment to hear. They were going in circles, as one was miserably trying to make up for the other one getting more and more alcoholised, but messing up his own efforts by not knowing his place. It was a poor display of unprofessionalism.
Eventually, we expected not tipping would be the biggest hint we could give them. Yet that was answered with a sassy “Were we really that bad, guys?” on our way out.
Ambient, check, great food, check, what ruined the evening is what one would least expect… So, yes, guys, you really were that bad!