Eran

My child has been with kingswim for two years now and he loves Kirsty , we tried to book for my other child to start classes , so I tried calling and had to wait 2 hours on the phone and gave up at the end! When I went for the swimming lesson , I went to the desk and there is never body there to help you out . When I did get a hold of them over there, I had to wait In line to get help , she was helping other people, so when it was our turn I asked to book for my boy and she said there were short staff and had to assist in the pool area and can’t help us, but yes you can help other people with bookings but with us you ask us to wait 2 hours on a phone and never answer a bloody phone. Maybe Mel should go do a course of costumer service and hire people to actually help people with front desk.

Frustrating and considering to move both to new swim school.