انجمن راهنمایان محلی
Melanie Saunders
1 نظر در 1 مکان
Had our wedding here 14 Oct 2023. 90 day guests & 140 guests at night. We thought it had been planned to precision only to have the day a disaster. It was if we turned up & they had forgot we were coming. Delay in allowing guests into the venue meant we had no ushers & flower girls denied access to the wedding room to get changed which we’d been promised use of. We were delayed getting married by 30 mins due to staff not being prepared. They were still tidying up from the night before when we arrived.
The wedding breakfast tables had no linen as they hadn’t paid their supplier & our drinks order (which we’d paid for months prior) was delivered during our ceremony meaning delay in drinks reception with guests turfed outside whilst they took an hour to turn the room around.
The sound system didn’t work for speeches & entrance music. All that we’d been promised was not delivered. Staff were like headless chickens & had lost control & out of their depth in managing a sizeable wedding. If only our wedding planners (we had 5 during our 18 mth booking as staff move on) had been there to manage the wedding, it might have been so different .
We’d paid & ordered champagne for the wedding breakfast but this wasn’t provided until chased.
Staff didn’t know how to dim the lights for the evening reception & extra mood lighting we had hired in (at the venues suggestion) was wasted. It was bright lights all night.
They were no ladies toilets as they were blocked & out of use. A handwritten “do not use” stuck on the door. We found out that they had been aware of this for several days prior but they hadn’t thought to sort it.
We finally received compensation for breach of contract, but only after months of legal threats & only received payment of our agreed damages after threatening them with a statutory demand & company wind up, 3 1/2 months after it being agreed.
We didn’t want to do any negative reviews, and publicise our experience, but the stress & upset caused by their breach of contract & delay in them taking any responsibility meant we lost all respect for the company. A wedding is meant to be a once in a lifetime thing, but they let us down very badly.
The plus side was the food. Their chef was excellent as the food was very good & that we are grateful for.
The wedding breakfast tables had no linen as they hadn’t paid their supplier & our drinks order (which we’d paid for months prior) was delivered during our ceremony meaning delay in drinks reception with guests turfed outside whilst they took an hour to turn the room around.
The sound system didn’t work for speeches & entrance music. All that we’d been promised was not delivered. Staff were like headless chickens & had lost control & out of their depth in managing a sizeable wedding. If only our wedding planners (we had 5 during our 18 mth booking as staff move on) had been there to manage the wedding, it might have been so different .
We’d paid & ordered champagne for the wedding breakfast but this wasn’t provided until chased.
Staff didn’t know how to dim the lights for the evening reception & extra mood lighting we had hired in (at the venues suggestion) was wasted. It was bright lights all night.
They were no ladies toilets as they were blocked & out of use. A handwritten “do not use” stuck on the door. We found out that they had been aware of this for several days prior but they hadn’t thought to sort it.
We finally received compensation for breach of contract, but only after months of legal threats & only received payment of our agreed damages after threatening them with a statutory demand & company wind up, 3 1/2 months after it being agreed.
We didn’t want to do any negative reviews, and publicise our experience, but the stress & upset caused by their breach of contract & delay in them taking any responsibility meant we lost all respect for the company. A wedding is meant to be a once in a lifetime thing, but they let us down very badly.
The plus side was the food. Their chef was excellent as the food was very good & that we are grateful for.