Amy Sara

Disappointing experience at the Oxford Street branch. Despite booking karaoke in advance, staff were unaware upon our arrival, leading to a 45-minute delay. Overwhelmed staff struggled to assist, and the room was uncomfortably hot with malfunctioning equipment. Unexpected charges for extending our time left us dissatisfied. Rude treatment when asking to use the restroom was unacceptable. Notably, additional charges were levied without prior notice. Second visit was a stark contrast to a previous positive experience. Requesting a refund. Improvement needed for future customers.