Dominik Soukup

We arrived and the jacuzzi was closed. We paid full price upon arrival where nobody informed us about the jacuzzi being closed. Apart from this the receptionist wasn't very welcoming. I understand jacuzzi was closed due to cleaning. In that case you should inform your customers that one of your MAIN facilities is closed for next two hours. The staff did not have any kind of interest in sorting out the problem. No sorry no, apologies, instead they were just rude. Stop advertising that your facilities are open 24/7 because that's obviously a lie. Refund was refused due to - "we just don't do refunds" by Marek. After this customer experience I won't be back. You don't care about customers only about their credit cards being charged. Good luck.