Jeffrey Carbeck

Food was excellent—service was some of the worst I’ve experienced. It took over an hour for our food to come after we had ordered with no explanation or apology. Once we were served we were asked how everything was. I said the food was great but it took way too long. We had already finished the bottle of wine we had ordered so I asked to be compensated a second bottle for the wait. The waitress seemed agreeable to that but said she would have to ask her manager. After a while the manager came by and asked how things were, so I repeated my claim. She said the food took so long because some in our party had ordered their steaks medium-well and that it takes 45 minutes to cook a steak to that temperature! I was astonished. Not only was there no apology the inference is that it was our fault for ordering a steak medium well! I said they should put that on their menu—that’s assuming it is true—or at least tell people when they order. The manager shrugged and walked off and we had no service for the rest of the meal. Terrible customer service.