sinead o leary

Thank you sincerely to Nicola who was very compassionate caring and helpful to my 80 year old mom and special needs brother
Her assistance was absolutely invaluable to me as her daughter as they were returning to Luton Airport Parkway today on the train from Blackfriars that arrived approximately 12.31 pm she escorted them too the Dart and assisted with bags as my mom was exceptionally stressed
It truly meant the world
Nicole if only all staff were as competent and kind as you you truly are a credit to Thameslink
Thank you enormously
Sinead O Leary