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KOK HEAN LEONG
1 نظر در 1 مکان
Glad that we visited this awesome place during our short 3 days in Penang, the building looks like an old colonial building!
Everyone enjoyed a scrumptious meals in this wonderful restaurant, which is highly recommended. The menu is special & unusual, the service is excellent, and I would like to mention the Assistant Manager, Ms Chai Sian, who has very good communication and PR skills. Thanks to her for accepting our reservation in a private dining room 3 weeks ago in advance,, and pre prepared the special dishes for us, else we would have missed the feast tonight! She explained each dish when she serves and all staff were polite and friendly. We asked her why didn’t the restaurant asked for a deposit since we are first timer and not from Penang, we were astonished by her response! She responded that we valued our customers based on trust and sincerity, a guest will only cancel a reservation last minute due to some Unforeseen circumstances which is unpredictable and unavoidable. This is great service to us!
Great place to dine if you are in Penang.
Everyone enjoyed a scrumptious meals in this wonderful restaurant, which is highly recommended. The menu is special & unusual, the service is excellent, and I would like to mention the Assistant Manager, Ms Chai Sian, who has very good communication and PR skills. Thanks to her for accepting our reservation in a private dining room 3 weeks ago in advance,, and pre prepared the special dishes for us, else we would have missed the feast tonight! She explained each dish when she serves and all staff were polite and friendly. We asked her why didn’t the restaurant asked for a deposit since we are first timer and not from Penang, we were astonished by her response! She responded that we valued our customers based on trust and sincerity, a guest will only cancel a reservation last minute due to some Unforeseen circumstances which is unpredictable and unavoidable. This is great service to us!
Great place to dine if you are in Penang.