انجمن راهنمایان محلی
Camille David
1 نظر در 1 مکان
Hi, we're reaching out to express our disappointment with the service we received earlier tonight at your ER.
We went to the ER because of my friend who was having an asthma attack, high blood pressure, facial numbness/tingling, and numbness in the hands. However, the nurse on duty only asked about the type of check-up needed or if hospital admission was necessary, without further assessing my friend's condition. And even though there werent any patients, they attended to us late, giving the impression of a heavy patient load. Additionally, the nurse who handled her made a comment to her colleague "napano yan" in a sarcastic way that seemed dismissive and disrespectful, implying doubt about why we were there and whether we could afford treatment.
It's very disappointing and just frustating that a reputable hospital like yours failed to conduct standard initial checks on patients and overlooked basic patient care.
In those instances, my friend asked to cancel the service because we were so dissatisfied with how things were handled. We ended up leaving without feeling like we got the help we needed. We just want to make sure this doesn't happen to anyone else in the future, as based on what we've seen in Google Reviews, it seems that action isn't being taken regarding your employees' behavior.
We went to the ER because of my friend who was having an asthma attack, high blood pressure, facial numbness/tingling, and numbness in the hands. However, the nurse on duty only asked about the type of check-up needed or if hospital admission was necessary, without further assessing my friend's condition. And even though there werent any patients, they attended to us late, giving the impression of a heavy patient load. Additionally, the nurse who handled her made a comment to her colleague "napano yan" in a sarcastic way that seemed dismissive and disrespectful, implying doubt about why we were there and whether we could afford treatment.
It's very disappointing and just frustating that a reputable hospital like yours failed to conduct standard initial checks on patients and overlooked basic patient care.
In those instances, my friend asked to cancel the service because we were so dissatisfied with how things were handled. We ended up leaving without feeling like we got the help we needed. We just want to make sure this doesn't happen to anyone else in the future, as based on what we've seen in Google Reviews, it seems that action isn't being taken regarding your employees' behavior.