J PB

Given positive reviews on here, I was keen to try this place out. Having placed my order using a well known home delivery service - I waited 2hrs for a non-delivery. Yep. Nothing. No call. No email. No refund. Having called the place at 10:07pm, the cook, the wife, co-owner who knows? (Would not give her name to assist my inquiry of a refund) gave a lack lustre performance saying no-one could deliver. This explanation I could accept. (She is given a 1 Star because she at least took my call whereas her husband passed the call over. It happened!) What was utterly unacceptable was the owners never cared to call to cancel my order, to inform by simply calling, doing something, anything to say they could not fulfil their obligation. Did they think they could get away with it? On a Saturday night, I was simply not given any option to order elsewhere due to incompetency. Awful experience. Complete oversight or scam who knows? A thin hope no comeback by online customer. Such a shame really. Cancelled order, failure to deliver could simply have been resolved with a quick phone call. Instead I have to write this godforsaken review to warn others that you may or may not get your delivery depending on the competency of whoever has to take your online order. No food. No chance to order elsewhere. Unacceptable.