Loween Ha

They will not tell you there is an option to collect passport unless you ask and you will be charged S$23 for courier service fee. As I'm aware of this, I opt for self collectiom and the staff keeps giving negative senarios like there will be very long waiting time - 1 hour - just to collect the passport. Their processing time is long, too. For eg, my finger print was taken on 6 June and the visa system shows it was submitted on 22 June. They are only the only appointed agent with no competitor, they see no need to improve the services. I hope this business model will change.