انجمن راهنمایان محلی
Rachelle Lily
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I don't know where to start with this company. Not professional at all, turned up not really knowing what the job was about after I specified clearly beforehand - terrible communication between admin and the team. The contractor for the work was under skilled, didn't listen and has left so many marks on my surface that I now need to pay an expert to rectify.
Less than 24 hours before they tried to reschedule my appointment which left me having to move work calls and impacted my business. They then rescheduled again due to a breakdown in communication with the team further messing up my work week. Then just to top it off, when they said the appointment was at 9am, they turned up at 10:30am again.. delaying the day and impacting my work.
The contractors left my apartment in a complete mess, the walls, floor, every surface and my curtains were filthy. I asked specifically about dust to the apartment beforehand and they really should have given me the heads up to take my curtains down before. It took me more than 3 hours to clean my apartment after they left.
The contractor couldn't tell me what the problem was, the "supervisor" was not helpful at all in this regard and I assume he either took a shortcut to skip a grit or he didn't do a deep enough grind. You expect to pay the experts to know. They also lied about an expoxy finish, adding further confusion when we were trying to breakdown what exactly went wrong.
Just to add insult to injury, not a single courtesy call to discuss the issues, no one was sent to rectify the issue, and messages and phone calls ignored. After spending 10 days trying to call and message more than 10 times I gave up. Admin kept pushing me back to Denis at operations, and when I managed to get through to Denis and he tried to push me back to admin, he hung up on me!
Reprehensible behaviour, to say that I am not impressed, is an understatement. A few clowns short of a circus, do not recommend at all.
Less than 24 hours before they tried to reschedule my appointment which left me having to move work calls and impacted my business. They then rescheduled again due to a breakdown in communication with the team further messing up my work week. Then just to top it off, when they said the appointment was at 9am, they turned up at 10:30am again.. delaying the day and impacting my work.
The contractors left my apartment in a complete mess, the walls, floor, every surface and my curtains were filthy. I asked specifically about dust to the apartment beforehand and they really should have given me the heads up to take my curtains down before. It took me more than 3 hours to clean my apartment after they left.
The contractor couldn't tell me what the problem was, the "supervisor" was not helpful at all in this regard and I assume he either took a shortcut to skip a grit or he didn't do a deep enough grind. You expect to pay the experts to know. They also lied about an expoxy finish, adding further confusion when we were trying to breakdown what exactly went wrong.
Just to add insult to injury, not a single courtesy call to discuss the issues, no one was sent to rectify the issue, and messages and phone calls ignored. After spending 10 days trying to call and message more than 10 times I gave up. Admin kept pushing me back to Denis at operations, and when I managed to get through to Denis and he tried to push me back to admin, he hung up on me!
Reprehensible behaviour, to say that I am not impressed, is an understatement. A few clowns short of a circus, do not recommend at all.