انجمن راهنمایان محلی
Nicole Loh
1 نظر در 1 مکان
We hired them for a deep cleaning after renovation of the apartment.
They were supposed to clean until 4.30pm, but ran off before 12pm.
End up whole place was still dusty. Supervisor took advantage of my old aged mum, showed up, told the cleaners to leave, said the job was completed and took money from her.
Refused to answer their phone through whatsapp or direct call until a couple hours later. Insisted my mum said to clean simply but everywhere was dusty and dirty with half baked service.
There were more photos to be shared taken of the door, windows etc. But the dust didn't show up properly on the photos so i didn't upload it.
Overall, a scamming company. Very very bad quality. Hire them at your own risk.
EDIT : (Forgot to edit the very next day after the issue occurred.)
When my eldest sister finally reached Den, the company manager, Den was apologetic and determined to work with us in regards to the situation after being shown over 20 photos of dust and dirt everywhere, especially the shelves and tops.
They came back again today to work at it for another two hours. And in all honesty, i can only say it was a fair job, since i had to point out the kitchen wall tiles, 1 cabinet top and shelf weren't clean. the detergent used on the floor was too soapy to the point where you can literally see with the naked eye and feel the thickness, gooey residue with your feet. And i have to clean the kitchen appliances, entrance/inside of the toilet floor and dish sink after.
Some spots were missed, but we let it go since we really only wanted to clean up as much of the dust and post renovation mess, which the dust was pretty much left untouched on the first day.
I'm not all too sure how much of the cleaning was done by my mum and nephew from the first day as the both of them took a few hours together to clean up the rooms (mostly for the furniture like cupboards, shelves, beds etc) after they first left. So i'm only judging by the kitchen and living room.
Only commenting because Den did try his hardest to make it up to us, and for that i give him a 5 stars service.
But when it came to deep cleaning service which we requested for, the best i can really only give, is a 2 stars.
They were supposed to clean until 4.30pm, but ran off before 12pm.
End up whole place was still dusty. Supervisor took advantage of my old aged mum, showed up, told the cleaners to leave, said the job was completed and took money from her.
Refused to answer their phone through whatsapp or direct call until a couple hours later. Insisted my mum said to clean simply but everywhere was dusty and dirty with half baked service.
There were more photos to be shared taken of the door, windows etc. But the dust didn't show up properly on the photos so i didn't upload it.
Overall, a scamming company. Very very bad quality. Hire them at your own risk.
EDIT : (Forgot to edit the very next day after the issue occurred.)
When my eldest sister finally reached Den, the company manager, Den was apologetic and determined to work with us in regards to the situation after being shown over 20 photos of dust and dirt everywhere, especially the shelves and tops.
They came back again today to work at it for another two hours. And in all honesty, i can only say it was a fair job, since i had to point out the kitchen wall tiles, 1 cabinet top and shelf weren't clean. the detergent used on the floor was too soapy to the point where you can literally see with the naked eye and feel the thickness, gooey residue with your feet. And i have to clean the kitchen appliances, entrance/inside of the toilet floor and dish sink after.
Some spots were missed, but we let it go since we really only wanted to clean up as much of the dust and post renovation mess, which the dust was pretty much left untouched on the first day.
I'm not all too sure how much of the cleaning was done by my mum and nephew from the first day as the both of them took a few hours together to clean up the rooms (mostly for the furniture like cupboards, shelves, beds etc) after they first left. So i'm only judging by the kitchen and living room.
Only commenting because Den did try his hardest to make it up to us, and for that i give him a 5 stars service.
But when it came to deep cleaning service which we requested for, the best i can really only give, is a 2 stars.