انجمن راهنمایان محلی
S Sohrab
1 نظر در 1 مکان
This is the worst surgery I have ever been to. I rang at 8.30 in the morning to make an appointment as you would and my call was answered at 9.10am.
I get texts to say I have an appointment but not told what they’re for as the messages are the same so I have to call to confirm what the appointment is for. Again I waited 40 minutes to get through to them even late in the morning. Their line is always engaged and literally one person dealing with every call. It’s pathetic.
Also Jhoots pharmacy next to the reception area is a waste. They seem to have everything out of stock.
I came last week to drop off a discharge letter from the hospital and then had another appointment this week only to find there is no discharge letter on the system. So where has the discharge letter gone? Has it been misplaced? Clearly patient confidentiality isn’t important at this surgery.
Finally I bring you to my final problem. I had an appointment for my son today who was prescribed ointments. It’s Tuesday today and I asked if his prescription will be ready in a day or two. I was told the person who deals with prescriptions will be able to send this off to the chemist not tomorrow (Wednesday) but the following Wednesday. So by the time I get my sons ointments it will be two weeks. What is someone supposed to do in the 2 weeks when their sons skin condition is becoming worse?!
I don’t know why this surgery is even open it’s clearly over subscribed and staff can’t deal with the high volume of patients.
Leaving this surgery and looking elsewhere.
I get texts to say I have an appointment but not told what they’re for as the messages are the same so I have to call to confirm what the appointment is for. Again I waited 40 minutes to get through to them even late in the morning. Their line is always engaged and literally one person dealing with every call. It’s pathetic.
Also Jhoots pharmacy next to the reception area is a waste. They seem to have everything out of stock.
I came last week to drop off a discharge letter from the hospital and then had another appointment this week only to find there is no discharge letter on the system. So where has the discharge letter gone? Has it been misplaced? Clearly patient confidentiality isn’t important at this surgery.
Finally I bring you to my final problem. I had an appointment for my son today who was prescribed ointments. It’s Tuesday today and I asked if his prescription will be ready in a day or two. I was told the person who deals with prescriptions will be able to send this off to the chemist not tomorrow (Wednesday) but the following Wednesday. So by the time I get my sons ointments it will be two weeks. What is someone supposed to do in the 2 weeks when their sons skin condition is becoming worse?!
I don’t know why this surgery is even open it’s clearly over subscribed and staff can’t deal with the high volume of patients.
Leaving this surgery and looking elsewhere.