انجمن راهنمایان محلی
James
1 نظر در 1 مکان
On our visit, found to be potentially unsafe for children aged 3 and under.
We took my niece to the play area today and very quickly a group of 8 year olds attending a birthday party descended upon the UNDER 3s area. Wrestling, throwing balls and cubes and almost flattening our niece.
When I asked the staff member who eventually met me to assist us, she informed me that there was nothing she could do to help and that there was no way to restrict the under 3s area from this party and very weakly asked the children to play carefully. She said she would send a member of staff to monitor this area and then quickly returned to the kitchen to hide away.
At no point did any further staff approach the party leaders to ask them to calm their children down and have them stay away from the under 3s area. Later in our booking, the same manager referenced earlier did approach the under 3s area though this did not stem the stampede of older children. Thankfully a lunch break slowed the advances of other children long enough for us to enjoy our booking before we left.
The rules, as pictured below require adults supervise their children and that staff will do also and assess height and age, though this wasn't to be seen during over an hour there.
It is safe to say this establishment must train their employees to better utilise their paid time rather than congregating on a kitchen area and attend to the needs of their most vulnerable visitors. Otherwise, a vigorous overhaul of standard operating procedure, risk assessments and assessment of staff suitability is essential.
We took my niece to the play area today and very quickly a group of 8 year olds attending a birthday party descended upon the UNDER 3s area. Wrestling, throwing balls and cubes and almost flattening our niece.
When I asked the staff member who eventually met me to assist us, she informed me that there was nothing she could do to help and that there was no way to restrict the under 3s area from this party and very weakly asked the children to play carefully. She said she would send a member of staff to monitor this area and then quickly returned to the kitchen to hide away.
At no point did any further staff approach the party leaders to ask them to calm their children down and have them stay away from the under 3s area. Later in our booking, the same manager referenced earlier did approach the under 3s area though this did not stem the stampede of older children. Thankfully a lunch break slowed the advances of other children long enough for us to enjoy our booking before we left.
The rules, as pictured below require adults supervise their children and that staff will do also and assess height and age, though this wasn't to be seen during over an hour there.
It is safe to say this establishment must train their employees to better utilise their paid time rather than congregating on a kitchen area and attend to the needs of their most vulnerable visitors. Otherwise, a vigorous overhaul of standard operating procedure, risk assessments and assessment of staff suitability is essential.