بهترین اداره گذرنامه و روادید های سنگاپور به ترتیب و نظرات کاربران

The most ridiculously expensive visa service agent I've used, and they're not even upfront about their costs, you'll be in for a bit of a shock once the final invoice comes through. There are plenty of other agents who are a bit more sincere out there. Will not ever be using CIBT ever again.

The person who answered the phone and handled the inquiries was the worst I've ever encountered. She had no understanding of the questions being asked and provided very confusing answers. CIBT needs to improve its customer service and ensure that representatives are knowledgeable in answering questions.

I needed an urgent visa for entering into China (5 day turnaround). Called on a Monday morning, and was assured that it would be no problem. I submitted the order with all of my paperwork on Monday afternoon and evening, as the original operator told me the submission needed to occur Tuesday morning. I chose "premium service" for an extra 300+ fee in order to increase expediency. I called again to confirm receipt of documents on Monday evening before closing time. I was told a specialist would call me back. On Tuesday morning I still had not heard back by 11 am so I called again and spoke to a receptionist. She said again I would get a call back. I did receive a call at 12:25 pm on Tuesday. The person told me that there would not be enough time to get the visa by my planned Sunday departure, as the submission needed to happen on Tuesday morning.

I would have appreciate if I was just told it was not possible at the initial contact. Or if they followed through to get the submission in before the cutoff. It would have saved my about two hours of now wasted time uploading documents to their system. Further, I might have had a chance to contact another operator. Instead I was given some excuse about "SLA times" after the cutoff.

Recommend you look elsewhere if your situation is urgent. I can't speak to the service for longer lead times. At a minimum, be advised that reception does not seem to be in contact with other processing staff regarding urgent scenarios.

Reading other reviews here it seems my experience was more or less the same.

A very unpleasant experience. We encountered extremely rude staff at the entrance, and the counter staff kept chatting without attending to their duties, making us wait for a long time.

Although many counters, but surely understaffed as only one counter was in operation. Any contractor should ease the process rather than wasing time and making the wait longer.