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PTOFCU has great rates and great customer service.
Ekramy is the man. Along with everyone there are very friendly and kind
I am new Infirst FCU member and I so excited to be apart of this credit union.
Worked with Ms. Tyson on a loan, and the experience was excellent. Great customer service and look forward to working with DGEFCU again in the future.
Issa Issa
at 2024 May 20
Issa Issa
at 2024 May 20
I am writing to express my profound dissatisfaction with the service provided by OAS FCU. My experience with this company has been nothing short of frustrating and disappointing.

The staff, in general, have been extremely unhelpful and rude. When I requested to speak with a supervisor, I was met with unprofessionalism and discourtesy. Shockingly, the supervisor I spoke with was unfamiliar with the concept of subordination, a basic term in our field. During our conversation, she abruptly hung up on me and refused to provide any further information on who I could contact for assistance.

Over the past two months, I have reached out to approximately 10 different staff members via email and phone, yet I have not received any responses. My repeated attempts to obtain a simple subordination letter for one of our mutual clients have been ignored, resulting in zero progress.

This is not the first time we have encountered issues with this credit union. Seven months ago, we faced a similar situation with the same client, where it took an additional two months to receive a document that typically requires only a few hours to prepare.

The level of service provided by OAS FCU is wholly unacceptable and demonstrates a severe lack of professionalism and efficiency. I would strongly advise others to consider alternative institutions to avoid the significant delays and poor customer service we have experienced.

If I could leave negative stars I would.
Best Credit Union around!
Merry Christmas and Happy New Year. I have been with the Credit Union since 2001 and when Alicia was there, she was awesome and would go the extra mile to help. Ms. Ford that is in there now is also very nice and professional. This location for me is very convenient. Thank you for your services.