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**Review of Seguin's Department of Development Services**
I cannot say enough good things about the City of Seguin's Department of Development Services! Their new permit portal is an absolute game-changer—intuitive, easy to navigate, and incredibly efficient. Compared to other local municipalities I've dealt with, Seguin's systems and procedures are hands down the easiest to work with. It's clear they've put a lot of thought into creating a streamlined and user-friendly experience for their residents and businesses.
The customer service is truly outstanding. Every time I've interacted with their staff, they've been knowledgeable, professional, and eager to help. A special shoutout to Mary Ann, who went above and beyond to assist me with my questions. Her kindness and attention to detail made the entire process not just manageable but genuinely pleasant.
For those reviewers complaining about the amount of time it takes to pull a permit in person (keep in mind that three years ago was likely during pandemic times), I urge you to utilize the online portal. It's fast, efficient, and incredibly easy to use. And if you do run into any hiccups while working through it, simply call the permits department. They will patiently walk you through the entire process from start to finish.
Lastly, their email response times are lightning fast! It's incredibly reassuring to know that whether you prefer calling or emailing, you'll always get the support you need quickly and efficiently.
One of the most surprising—and refreshing—experiences I've had is that they *always* answer the phone! I'm so used to being stuck in automated voice systems with endless "press-one-for-this, press-two-for-that" menus that I was honestly startled when an actual human being picked up after the first ring. It's such a rare and amazing thing these days, and it truly sets Seguin apart.
Kudos to the entire team for setting the standard in excellent service and efficiency. I wish more cities would take a page out of Seguin's playbook!
I cannot say enough good things about the City of Seguin's Department of Development Services! Their new permit portal is an absolute game-changer—intuitive, easy to navigate, and incredibly efficient. Compared to other local municipalities I've dealt with, Seguin's systems and procedures are hands down the easiest to work with. It's clear they've put a lot of thought into creating a streamlined and user-friendly experience for their residents and businesses.
The customer service is truly outstanding. Every time I've interacted with their staff, they've been knowledgeable, professional, and eager to help. A special shoutout to Mary Ann, who went above and beyond to assist me with my questions. Her kindness and attention to detail made the entire process not just manageable but genuinely pleasant.
For those reviewers complaining about the amount of time it takes to pull a permit in person (keep in mind that three years ago was likely during pandemic times), I urge you to utilize the online portal. It's fast, efficient, and incredibly easy to use. And if you do run into any hiccups while working through it, simply call the permits department. They will patiently walk you through the entire process from start to finish.
Lastly, their email response times are lightning fast! It's incredibly reassuring to know that whether you prefer calling or emailing, you'll always get the support you need quickly and efficiently.
One of the most surprising—and refreshing—experiences I've had is that they *always* answer the phone! I'm so used to being stuck in automated voice systems with endless "press-one-for-this, press-two-for-that" menus that I was honestly startled when an actual human being picked up after the first ring. It's such a rare and amazing thing these days, and it truly sets Seguin apart.
Kudos to the entire team for setting the standard in excellent service and efficiency. I wish more cities would take a page out of Seguin's playbook!