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There's always a decent collection and variety of homewares at this store. Always find what im looking for even without having a clear image.

After buying a fridge/freezer for $999, getting it home to find there some cosmetic damage to the fridge door. I reported to the Noel Leeming store I bought from, they basically said the damage was down to me and refused to swap it. Hence Noel Leeming have lost a good customer and I wouldn't recommend anyone using Noel Leeming Westgate...

We’ve in the very recent past made few purchases in this Westgate store and were assisted by James, with his technical prowess helped us make the right purchase, he was very patient and answered all our questions like a pro. One of the nicest guys I’ve met in the recent times and I would definitely go to the same store for any prospective buys and get help from him. Even the folks at the billing were very amazing and helpful in answering questions about Apple care. Great work team, keep it going!

Such a great team! So helpful and nice. Particular mention to Lisa and Chantelle. Thanks for an easy and helpful shopping experience.

Very Bad customer services. Staff check computer say got stock and I wait for 10 min come back to say me no stock it’s out mistake so bad not professional.

Great store helpfull staff when we approached them ask for certain item.

Absolutely Poor service!! I walked in knowing what I wanted, had a quick look to see if they had it in stock and waiting to be served! About 10mins of waiting and making eye contact with the ladies at front desk still no one came and approached me. I then waited a few more minutes, looked around and employees were still having a good conversation between each other and looking on their phones! I walked out and took my money somewhere else! No customer service in this store!!!!

Not the first time this has happened too! I returned back after months hoping it would be different, however still the same.

Good collection of items. Adequate parking shared with alot of other stores

You rock Raj. We needed some good tech knowledge and you provided us with answers to all our questions. Thank you for great customer service!

Excellent price match deal. Manager was super friendly and staff was too.

I received the BEST customer service here at the Westgate store from Issac. I purchased a TV and unfortunately it was slightly too big to fit in my vehicle. Issac offered up his own personal vehicle for me to use to get the TV to my house. I was blown away by his kindness and generosity! This is outstanding service and he really went out of his way to give me a great shopping experience. Issac deserves a raise!

Thumbs up to Chantelle at Westgate Briscoes who gave us the best customer service that we have had in New Zealand. She went out of her way to help us and was friendly and efficient. What a wonderful shopping experience, it made our day.

I opted to use the ‘Click and collect’ service and paid additional charges for that. With Covid surge in the community we want to avoid being in stores as much as possible.
It is then extremely disappointing to encounter standing at the designated ‘Click and Collect’ desk only to be told to join the longer queue with every other shopper in store.
I would understand the ‘Click and Collect’ area being used for in-store shopping checkout when no ‘click and collect’ shoppers are present, however, click and collect has additional charges already applied…the ‘Click and collect’ area is specific for these customers. If I wanted to shop in-store I would be an in-store shopper!!
I left the store - this certainly lessens our attraction to shop here again. We are in the process of relocating and travelled some distance with time constraints to complete this purchase process. The collection of our order was notified and at other stores is usually straightforward process for the fee applied.
For some reason ‘Click and collect’ at Briscoes appears utterly pointless. When a fee for a specific service is applied there is a need to acknowledge provision for that service. Probably won’t rate Briscoes or the Westgate store high on my ‘must support / buy here rating. Not recommended. We will need to stop in again at a later date or see if the order can be changed to being delivered. If I knew this would be their idea of service I would have just paid a small additional fee for delivery…

♿🅿️ wheelchair parking and accessibility..why is it I feel I'm going to be asked if I need help everytime I walk in there and sure I enough I do.
I don't mind but twice 🙄..I just want to look and when I'm ready I will ask 🫤

Op zoek naar een koffiezetapparaat werden we geholpen door een verkoper die er niets van begreep. De 2e man die er bij gehaald werd rook vreselijk naar zweet. De muziek in de winkel stond loeihard. Al met al geen prettige ervaring. Volgende keer weer naar Albany.

The staff are really good they approached me straight away. I even asked for better deals on certain product which they have done their best with. Not a massive gameing area.