انجمن راهنمایان محلی
Amardeep Singh
1 نظر در 1 مکان
Worst customer service ever!!
1. They don’t disclose anything to do with age. You must be over 25 to be allowed in the property!!
2. They go through a heavy process and check IDs - you’re not the police …
3. They ask for a £500 security deposit and say it will be refunded.
I had booked this place over a week in advance only to find out they go through more security checks than an airport!!
Spoke to their management team as my partner is 24 which means she couldn’t be allowed in the property?? Requested to cancel as this wasn’t made clear in the booking information and asked for a refund as they should say EVERYTHING clearly.
The guy I spoke to was really rude and said “do you want to stay or not” “If you’re not of age it’s not my problem”
He hung up the call and blocked my number. Has now charged me with the FULL cancellation fee. The property is non refundable. BIGGEST scammers. Anyone booking this property beware of these dogs. They’re not at all helpful, respectful or present themselves in a professional manner. They need to go to a proper hotel and find out how it’s done.
1. They don’t disclose anything to do with age. You must be over 25 to be allowed in the property!!
2. They go through a heavy process and check IDs - you’re not the police …
3. They ask for a £500 security deposit and say it will be refunded.
I had booked this place over a week in advance only to find out they go through more security checks than an airport!!
Spoke to their management team as my partner is 24 which means she couldn’t be allowed in the property?? Requested to cancel as this wasn’t made clear in the booking information and asked for a refund as they should say EVERYTHING clearly.
The guy I spoke to was really rude and said “do you want to stay or not” “If you’re not of age it’s not my problem”
He hung up the call and blocked my number. Has now charged me with the FULL cancellation fee. The property is non refundable. BIGGEST scammers. Anyone booking this property beware of these dogs. They’re not at all helpful, respectful or present themselves in a professional manner. They need to go to a proper hotel and find out how it’s done.