Shopee Express Hub Petaling Jaya

I’m unsure on how much I can believe the delivery status in shopee after reviewing all the bad comments about yhis hub. Poor quality and inefficiency of their production lead to high cost and high customer dissatisfaction.
I’m one of the consumer who is badly impacted when the parcel that was suppose to be delivered on 6June shows that the delivery was attempted but unsuccessful , and the picture shown was just the parcel itself. No proof as to the reason why it was unsuccessful. Until today my parcel status shows it is with the hub. if I do not receive the parcel by tomorrow (10 June) I’ll contact shoppe HQ to demand for immediate action against this hub.

My first purchase got return to the seller because of ‘insufficient time’ delivery. Then I purchase the same thing again and still with the same reason ‘insufficient time’ and this time not 1 parcel but 2 different parcel. Imagine if I need to purchase for the 3rd time? The delivery so slow.

It's a terrible environment!

My first order at this place was bitten by mice due to delayed delivery. After returning the item and reordering, there's another delay. To prevent such tragedy from happening again, I drove there myself to pick up the goods and discovered the state of the environment.

To Shopee: If you think running a delivery company only requires providing a place to store items without caring about environmental hygiene, etc., you might exit the market before being phased out.

Consumers who buy food on Shopee, if you're worried about whether your food will be contaminated and affect your health, I suggest you reconsider before placing your order.

This is how the SPX express delivery guy treat my parcel. Always delay, reschedule to send. I saw he was driving a car for the delivery. Rain don't affect him much. Out of 5 parcels with SPX, 2 will have such issue. Out for delivery for the whole day, then they will use any kind of reason not sending it. Gonna give one star to the seller using SPX now. And Shopee forced seller use their SPX Express, and thus seller do not have any option on delivery partner. We are paying logistics SST now and having such bad service. Should lodge a report in consumer tribunal soon.

Worst service. My parcel reached the hub on the 5th itself. Was supposed to be delivered on 8th but till today its not out for delivery. Everyday the date to receive just changes to the next day. Parcels that was delivered by DHL and Ninja Van still came on time. Shoppe Express really provides bad service and should not commit if can't adhere to the time line. When contact customer service, they just give their standard script and say will expedite but no outcome till now. Shoppe should revert to the old way where buyers get to select the delivery partner for the parcels. Considering that it's PH for next 2 days, looks like parcel would only arrive next week.

I wish i could give 0 star but its okay. the service is so bad. it says my address/postcode is incorrect but then again, this is not the first time i ordered from shopee and have been using the same delivery address. then i talked to the CS and provided them again with my address and when my parcel is out for delivery the next day the courier gave the same reason. and the worst part is it has been their 3rd attempt to deliver but i still cannot cancel my order.

First delivery attempt failed but no reason was given. 2nd attempt only 1 missed call and no whatsapp inquiry was sent and item was sent back to your warehouse. Might as well pass my item to different courier service and let them do a better job and let SPX dismantle forever