FreshChoice Epsom

My last review was removed. I just wanted to say I sent my children into this store and a lady was following them around making them feel uncomfortable. The worst part is she was also Pacific Islander. Your workers need to stop racial profiling poor kids are only 13 Can’t wait to revisit and follow her around the store.

3 x Uber Eats orders in the last couple of weeks.
Didn't have 40% of things, milk was always short dated - about 4-5 days before the best before - send fresher milk, minimum 7 days.
Don't have WW 2L standard milk so paying more other brands.

The deli has a very good selection of food such as sandwiches, salads and lasagne. Friendly staff behind the counter too. My frequent go to place for lunch.
The supermarket itself, has all the variety of groceries you would expect.

NEVER EVER will i visit this poorly and shockingly managed overpriced supermarket AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
*staff with an attitude and no greetings when I approached her for picking up my online order.
* I also wanted to purchase some items in person before picking up my online order and I asked if she could process both my in-person purchase plus the online order together but unfortunately she asked me to use self-checkout kiosk when she could have easily processed my in person purchase and online order at the same time immediately. What an extremely unhelpful incompetent staff.
* After checking out the in person items myself, I then approached her again and out of the blue she assumed I am an Uber driver, what a serious violating bias she has unbelievably. Ironically the staff is Indian herself. FOR THIS ACT ALONE, THERE IS SUFFICIENT BASIS FOR HER TO BE INSTANTLY FIRED.
* could not initially find my order when I arrived and made me wait for them to pick my items on the spot, which NEVER EVER happens with my past 100+ Countdown online purchases.
* staff kept find all sorts excuses for their own mistakes just admit it, is it too hard due to your ego?
* many items unavailable so they don't update their website stock in real time.
* waste so much time waiting for such poor service. THEY JUST MADE A SUPER EASY SMOOTH SHOPPING PROCESS INTO A NIGHTMARE AND A BIG HEADACHE. YOUR INSINCERE APOLOGY AT THE END MEANS ABSOLUTELY NOTHING TO ME. I HAVE EVERY RIGHT TO VENT MY ANGER TO LET OTHERS KNOW IT'S HEAPS BETTER TO SHOP ELSEWHERE.
WILL NEVER EVER COME HERE AGAIN, PERIOD.
THIS PLACE WILL CERTAINLY SHUT DOWN COMPLETELY VERY SOON.

I am a local and used to shop here quite regularly but honestly try my best efforts not to. The veges are always stodgy and frankly shouldn’t be on the shelf. The amount of times I have bought lettuce and had to pick through the bag to find pieces that are useable and throw the rest out. I’ve bought mince before that had clearly been repackaged as the back of it was brown like how it gets when it sits in the light too long. That’s not even my issue. The main issue is the poor customer service. Some of the girls on the checkout are super friendly and kudos to them. However, my partner has been chased out of the store three times because they assumed he didn’t pay, which is so embarrassing especially when you are a local and you pop into the supermarket at least once a day. The Indian lady who manages the store is so rude. She pretends she doesn’t know who I am and always requests ID when I buy groceries and a bottle of wine. I understand this is a requirement under law, but the fact of the matter is, I do not look under 25, and do you seriously not remember a face that you have seen several times a week for the past two years? If the owner wants this place to succeed, he needs to tighten this stuff up. Do not recommend to anyone. Drive 1 minute down the road to Farro and save yourself the harassment and food waste.

I just ordered online and they couldn’t be bothered to find replacement items, the shopper just removed the items….when in the directions it states “or best match/replacement” Seriously? Just pure laziness. I’ll never shop here online or in person again.

I keep coming back to this supermarket because the range of food is excellent, in particular the deli section is full of delicious food. The cafe is also very nice - staff are friendly and the food very tasty. 5 stars from me.!