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نظرات — 3
Super delicious food and excellent customer services. Highly recommended.
AVOID.
With multiple choices of Indian restaurants in Harlow, some of which have been around for years, don’t bother trying this place as their customer service is non existent.
Last night I placed an order around 5:30pm, with total understanding that there maybe a delay due to the snow. I’m not ignorant and by all means would have been happy to wait patiently for my order to arrive. However, a hour and half went by still no sign. According to uber the order had been cooked, processed and was out for delivery. After numerous phone calls without answer, I eventually got through to an individual who clearly didn’t care and wasn’t interested. I was told that the food hadn’t even been cooked yet, let alone left the restaurant when I had considered at the time waiting. To be told this, in a rude manner. I asked to cancel, he simply fobbed me off and told me to talk to uber. They are fully capable of cancelling their end.
During all of this, there was no updates from the restaurant, there was no contact made to advice of the delay and ask if I’d like to continue with my order (which a lot of takeaway restaurants do).
It was now around 8:30pm when the driver turned up, that’s nearly 3 hours since the initial order being placed. I had told them to cancel the order around 7pm which clearly they didn’t bother doing. Happy to take orders but no interest in their customers when there’s a issue.
As a small business owner myself, it’s the customers that ultimately pay the bills, pay for the stock, staff, without customers a business wouldn’t exist. A little more respect and interest in solving any issues your customers have will go a long way.
I personally will never order from this restaurant again, purely down to their service.
With multiple choices of Indian restaurants in Harlow, some of which have been around for years, don’t bother trying this place as their customer service is non existent.
Last night I placed an order around 5:30pm, with total understanding that there maybe a delay due to the snow. I’m not ignorant and by all means would have been happy to wait patiently for my order to arrive. However, a hour and half went by still no sign. According to uber the order had been cooked, processed and was out for delivery. After numerous phone calls without answer, I eventually got through to an individual who clearly didn’t care and wasn’t interested. I was told that the food hadn’t even been cooked yet, let alone left the restaurant when I had considered at the time waiting. To be told this, in a rude manner. I asked to cancel, he simply fobbed me off and told me to talk to uber. They are fully capable of cancelling their end.
During all of this, there was no updates from the restaurant, there was no contact made to advice of the delay and ask if I’d like to continue with my order (which a lot of takeaway restaurants do).
It was now around 8:30pm when the driver turned up, that’s nearly 3 hours since the initial order being placed. I had told them to cancel the order around 7pm which clearly they didn’t bother doing. Happy to take orders but no interest in their customers when there’s a issue.
As a small business owner myself, it’s the customers that ultimately pay the bills, pay for the stock, staff, without customers a business wouldn’t exist. A little more respect and interest in solving any issues your customers have will go a long way.
I personally will never order from this restaurant again, purely down to their service.
First time ordering a takeaway from here tonight!! pleasant staff and very friendly chef!! Amazing food really really nice and very surprised how nice it was!! Excellent value for money!! Most definitely will be coming back!! By far the best Indian food I’ve had in a long while!! Highly recommend!!