Louis Vuitton Rome Rinascente Via Tritone

While in Rome, I stopped at the Louis Vuitton store in the Rinscente Roma Tritone to purchase a LV wallet to go with my LV bag that I already have. Upon entering the store, I quickly noticed that there were more salespersons than customers in the store. The sales staff were huddle together talking while the few customers browsed about. As my husband and I entered the store to browse (the store was designed in a circle shape and my husband took a seat while I attempted to browse), a white female salesperson made eye contact with me but never said a word. As I started to browse at the beginning of the circular store, she proceeded to literally follow me while the other non persons of color were left to their own devices to browse at their leisure. Keep in mind the other salespeople were still huddled together talking among themselves. She non discreetly followed me as I made the complete circle within the store. Nearing the exit sign, I made eye contact with my husband to leave the store. As we were leaving, I turned to her and she gave me this dead pan glaze! Once outside the store, I looked at my husband and at the same time, we both said I think she profiled me because I was black! With all that said, I coolly walked across the aisle to the Gucci store and purchased a handbag and wallet. Upon entering the Gucci store, I made contact with a salesperson and we said our hellos and she said if I needed assistance, just let her know as she walked back to the counter to assistance with other customers!

You are not allowed to enter before the time comes. It is stipulated that it closes at 9 pm. You are not allowed to enter after 8:40. You must complain to the French headquarters. The store with the worst service

Paolo was amazing he found the perfect purse for my wife and one for daughter. Never met a more professional salesman. He was very thorough in directing us in the right direction in our purchases. Really made experience wonderful for my family. Even his co workers got involved and made the overall experience amazing. Thank you 😊

Worst experience ever. The staff didn’t allow me to pay with my wife’s credit card. I have travelled the world and always paid from my wife’s CC but here they said it is not possible ( they gave me the feeling like I am a thief). Besides that they rejected few other payment methods. I wanted to pay in $ but the exchange rate su*ks. To summarize it I got a very bitter taste and I’m not sure I wanna buy any thing anymore from LV.

Three floor of products - a mix of handbags, wallets, luggage, and clothes. The prices are as expected as brand names products.

The service is extremely nice. They helped and explained about the tax refund with details. We will receive the tax refund to the account within 48 hours, but we will need to drop the stamped paperwork at the airport within 20 days; otherwise the refund will be revoked.

Employees were so respectful, helpful and amazing. Thank you for a great experience.

What a shame on this LV store, customer must beg for samples after buying a fragrance. Go learn from Cartier and Bvlgari how generous they are with free samples. This bad experience makes me reconsider if I should buy again from LV.