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نظرات — 3
My two-year tenure at M1 Hotel has been a rollercoaster of disappointments, with the second year marking a significant downturn in quality and service.
During my first year, there was still a semblance of professionalism, with a person in charge available to address concerns promptly. However, the situation took a drastic turn for the worse in the second year.
Issues with bed bugs and mice infestations became rampant, turning my once-comfortable living space into a nightmare. Despite repeated complaints, there was no improvement, and the management seemed indifferent to the deteriorating conditions.
Adding insult to injury, the lack of reception or any responsible personnel made it nearly impossible to seek assistance or escalate grievances. It felt like I was left to fend for myself in a facility that was supposed to provide hospitality and support.
The final straw came when my deposit was inexplicably withheld for a month without any plausible explanation. It's baffling how M1 Hotel can threaten to disconnect utilities for late payments while failing to reimburse deposits in a timely manner.
My overall experience at M1 Hotel has been nothing short of a disaster. The decline in cleanliness, service, and accountability over the two years is deeply disappointing. I strongly advise against considering M1 Hotel for accommodation, as it fails to meet even the most basic standards of hospitality and professionalism.
During my first year, there was still a semblance of professionalism, with a person in charge available to address concerns promptly. However, the situation took a drastic turn for the worse in the second year.
Issues with bed bugs and mice infestations became rampant, turning my once-comfortable living space into a nightmare. Despite repeated complaints, there was no improvement, and the management seemed indifferent to the deteriorating conditions.
Adding insult to injury, the lack of reception or any responsible personnel made it nearly impossible to seek assistance or escalate grievances. It felt like I was left to fend for myself in a facility that was supposed to provide hospitality and support.
The final straw came when my deposit was inexplicably withheld for a month without any plausible explanation. It's baffling how M1 Hotel can threaten to disconnect utilities for late payments while failing to reimburse deposits in a timely manner.
My overall experience at M1 Hotel has been nothing short of a disaster. The decline in cleanliness, service, and accountability over the two years is deeply disappointing. I strongly advise against considering M1 Hotel for accommodation, as it fails to meet even the most basic standards of hospitality and professionalism.
Real budget place. My local friend seemed happy enough there but it really needs an extensive renovation, especially the lobby, lifts and hallways. If you require a cheap option, it will be about right and you may get the Petronas Towers view rooms. Chow Kit is an untidy area. For me, if you're visiting KL, stay in or very close to Bukit Bintang only.
NB. Don't book any rooms with Agoda. Dishonest company. They use out of date 'newly added' photos rather than 'newly taken' recent photos. Often these vary wildly and Agoda ruined an expensive trip for me with the flagrant deception. They maintain 'they take no responsibility for the veracity of their descriptions...' Really? Then they are no better than scammers. Avoid the deporable Agoda platform the Agoda's egregiously vile customer services! At all costs.
NB. Don't book any rooms with Agoda. Dishonest company. They use out of date 'newly added' photos rather than 'newly taken' recent photos. Often these vary wildly and Agoda ruined an expensive trip for me with the flagrant deception. They maintain 'they take no responsibility for the veracity of their descriptions...' Really? Then they are no better than scammers. Avoid the deporable Agoda platform the Agoda's egregiously vile customer services! At all costs.
Worst hotel ever... sometimes with no water supply, the door is broken, the lamp is broken, management is not responsive, everything is damn old and broken down, it's a cheap hotel but with extremely bad quality..the only good thing is it's near to monorail chow kit