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Disappointing experience at the Oxford Street branch. Despite booking karaoke in advance, staff were unaware upon our arrival, leading to a 45-minute delay. Overwhelmed staff struggled to assist, and the room was uncomfortably hot with malfunctioning equipment. Unexpected charges for extending our time left us dissatisfied. Rude treatment when asking to use the restroom was unacceptable. Notably, additional charges were levied without prior notice. Second visit was a stark contrast to a previous positive experience. Requesting a refund. Improvement needed for future customers.

Unreliable, unprofessional and a crook. Avoid at all costs.

Happy to take full payment months in advance and then left with an incorrect booking a week before my birthday, which I only uncovered through contacting the venue directly myself. No apology or attempts to right his massive, massive mess up. I had to chase relentlessly to receive a refund. Avoid at all costs and go directly to venues.

I had booked well in advance, we turned up and were told by bar staff that the booking had not been processed.

We were turned away and the same happened to another group whilst we were there.

Wouldn’t recommend

This was not a great experience for me and my friends. We enter the establishment having all ready discussed the price set for us to pay. The owner had no intention of telling a single one of our party the price had been changed. We use the karaoke room which is quite subpar. The wall was leaking, most of the music sounded altered, chairs were spread out and uncomfortable, there were only two microphones for our party of twelve which were loud and scratchy sounding. the toilets were dirty The atmosphere was generally quite unaccommodating but that was not even the worst part. When we had finished our two hours, we were now being charged extra which we would have had to pay 240 pounds instead of the 100 pounds agreed upon before. Please bear in mind that we are very young adults still in education so as you can imagine shelling out an extra 140 pounds was very stressful and inconvenient. All in all, this was a colossal waste of money and time and we were set up by the owner due to his inability to communicate changes in prices

I was basically scammed out of hundreds because I wasn't properly informed on how much money I needed to pay at the venue. Ruined my 18th birthday, will not be returning.

Though the karaoke room (Holborn) itself was great, the staff - especially the security, were awful. I don't know if the Old Crown staff are connected but they were rude and belligerent from the beginning and then tried to steal from me