ششم

Fraudulent! Do not rent a car here. I was giving a 66.000 miles old Chevrolet Captiva with plenty of dents and bruises. The car and its automatic gearbox gave up on me 4 hours north of Mexico City in a place called San Miguel de Allende. The customer service via WhatsApp, no chance to call them, responded after hours acting like I was to stupid to drive an automatic. Their questions and solutions clearly were hinting that this was my fault. With my wife and dog and luggage in the car I managed to week the car into a public parking. No response from Sixt for another 4 hours while asking for a replacement. Thank god I have local friends who came to our rescue. When repeatedly pressed I was told I could get a replacement car for additional costs. I refused and took a bus back to CDMX to drop the key with them and close my contract 2 days early in order to get my 1.400 $ deposit back. Sixt claimed they first needed to collect the car in order to do that. I understood and agreed to it. Manager Miguel Angel Hernandez Abrego gave me his phone no. Just before I departed to Frankfurt, Germany I opened the app to reserve another vehicle to find I now had an open contract for an Aston Martin DB9. See attached the contract. As I was departing I had no time to go to the police to file a report. Manager said the original car had a mechanical failure (not my fault as I told them all along) and the Aston Martin contract was the same category as my old one. The licence plate didn’t match and I threatened legal action. He promised to close the contract. Now back in Switzerland the contract is still open and no response from Sixt. Please stay away from Sixt! I am taking legal action next.

I was expecting a long process to rent a car at the Mexico City airport and wasn’t disappointed. After the long process the car was ready to check it out. I had to point out all the scratches and dings around it. The car was missing a Hub Cap and 2 of them were secured in place with plastic ties. I took pictures just in case. It was a stick transmission, which I am accostumed to as at least one of my cars always being standard transmission at any giving time. I went back to the front desk and express my disappointment on the condition of the car. They offered to give a different car but I declined as didn’t want to spend another 40 minutes there. But i said after over 30 years of renting cars this was the worst car ever offered by a rental company.
I took the car and head out to my destination. Once there, i notice the tires were worn out. Not good if you are driving at highway speeds. Noisy gear shift. Loud noise operating window. I even checked oil and other lubricants to make sure everything was ok but, engine oil was over-filled. My experiences with Sixt always been of great cars and fast service. Not in Mexico City. Next time i will go with different car rental. Attaching some pictures for reference.