Starbucks Coffee

The service in here is usually pretty good however, during my most recent visit I was getting on with some work and eating lunch (bought from Starbucks) with somebody else. We were forced to leave by Joanna after being told we couldn’t have a small table each and needed to share one as they were at “max capacity” (There were 6 free seats right in front of us) We tried to fit our laptops and they did not fit obviously, so we left disgruntled.

I am (was) a loyal customer and used to visit this store almost every day. The staff are doing amazing job.the store is run by a very friendly and chatty manager. He is always energetic and hardworking. But one of the staff member (Brett) is acting as if someone is forcing him to work. He is always rude to me. When I dont understand something (which is normal because I am not native spekaer) he increases his volume with a bad look. Rarely smiles. I know this job might be overwhelming especially during busy times. But when I visit this store, if he is working I feel stressful and want to leave early.

Frequented the shop quite a lot and generally good quality coffee, its in a convenient spot and usually very quick service.

On Sunday I had a bad experience with a couple of flat white coffees tasting of chemicals, like a residual cleaner or similar. I returned on the Tuesday with receipts to explain the situation and asked for a refund on 2 coffees. After a bit of deflection to the manager (I repeat, 2 coffees), I was met with "that is not possible, the machine rinses 10-15 times", followed by the manager disappearing into the back of the shop for 15 minutes without any sign of return. Her colleagues had a little chuckle to themselves as they made my new, paid-for order, but showed no interested in helping to resolve, rather I should wait indefinitely whilst this post mortem is concluded. Dear manager, the police force needs good detectives, you are in the wrong place!

I ordered my paid-for coffee and left for the last time. A company/franchise/store so frivolous with its customer care and would rather long time customers over pennies. Good luck.

Hot latte was a little luke warm and the cafe generally freezing because of the door opening so often. That said, brilliant and cheerful staff who warm you up with their mood!

I have some physical parkinson type issues and today was a bad day but the personal service I received today, which was offered not requested, was amazingly thoughtful 😇. Go Starbucks and thank you again.

Barista picking ice away at an ice refrigerator for a solid 10-15 minutes gave me the biggest headache ever. Dreadful disrespect to customers sitting in and trying to take phone calls, or have any moments of peace. Why on earth they don’t do these jobs before they open is guesswork, but what an absolute racquet this Starbucks is. If you want to get work done, steer well clear from here.

The acoustics of this store make conversations difficult, and the layout could be vastly improved to seat a lot more guests. It's often busy at peak times and some staff are super busy and others look like they're stuck in daydream mode.