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I’ve received recently message from Gp to book an appointment about my test results that they are very important for my health…
I’ve constantly called from 8.00 till 8.25 , 549 calls for the lady to tell me “we don’t have appointments call tomorrow or wait till April “” APRIL , for some test results to be read by the doctor, I can die till April with this people. Ok I said I will call tomorrow, I called today again from 8.00 till 8.16, 401 calls , for the lady there to tell me again to call tomorrow, no anpp today… Are you serious??? This is unacceptable , I mean if you really want to read the papers for me then call me , not me trying 3 days to make a stupid appointment for that. Why do you people ask for tests if you can’t read them to the patient, how good is that test is we can’t have them. Useless!!! Your app is not working, you have no appointments, why are you GP still if you can’t handle anything?? Really disappointed in everything about this GP surgery, if I could i would move from this one!

The GPs are fairly good and take my problems seriously. But the receptionists really do disappoint. They are never there at the desk, meaning you have to wait for ages for them to come. I’m a patient of Whitehouse Surgery, but sometimes my appointments are at this surgery too. In my last appointment, the GP asked me to provide a urine sample and give it to reception straight away (so it could be sent for testing on THAT day). I waited at the desk whilst 3 of the staff were just chatting away despite knowing I was standing there (in a lot of distress as well, the GP sent me to A&E). One of them eventually came over and I explained the sample situation. She started to say there are no nurses in and how she can’t take it. I explained that the doctor needs to send it today and just told me to hand it to a receptionist. She then agreed and took the sample. I waited ages for the results and called Whitehouse Surgery to see if they had come yet (it had been 2 weeks). They said it seems the receptionist never deposited the sample, let alone send it off! Now I have to provide another sample (but to Whitehouse thankfully) and wait again. This is unprofessional as an infection can easily spread to the kidneys. There’s no point in calling Neath Hill Health Centre because the receptionists never pick up. This all happened on 22nd February 2024.

The receptionist doesn’t answer the phone and there is no music or anything from the other side of the phone it’s just quiet so not even sure if the phone if there is someone on the other end of the call

Just awful. been trying to get a prescription here for ages and the GP's don't care and do not even try to do their job. going to complain about this place. god knows they won't change though.

Unfortunately i didn't ask the name of the receptionist i eventually spoke to just after 6pm Monday 5th February but she was really unhelpful & actually downright rude,she is in the wrong job,no people skill at all.