Asda Eastlands Supercentre

Just came home from doing some shopping at this store feeling angry, upset, degraded and utterly depressed. The staff on the floor who are meant to be there to help if needed are absolutely useless when it comes to aiding a registered blind person. All they do is point to where things are and then walk away as if i don't matter. Not one of them have decent skills when it comes to equality and customer service. As for the staff on the checkouts, well most of them have common curtesy to talk to me and sometimes help, seeing that i am registered blind. However today this one member of staff who was on till 4 this morning was nothing but lazy, ignorant and clearly didn't care about helping anyone. All she could be bothered doing was scanning my items and demand i tap my phone. So when i asked how much it all came to she shrugged and said i don't know as its not on my screen and then she persisted to point at another screen assuming i could see it and ignoring the fact that i was stood there, packing my shopping while holding my long cane. That fact that i was forced into telling her that i am registered blind was so intrusive and degrading that it is my personal opinion that she should be fired from the store. My only good experience today was when i went to complain to a manager, lisa, and she stood there and listened while i vented everything that had happened and once i had finished she politely told me the actions she would be taking. I would strongly recommend that the staff be retrained in providing a cudtomer service, evenmoreso to desabled customers as my shocking experiences can't be allowed to happen again.

Used to be a decent place to shop but now it definitely isn't. It's dirty, there are homeless begging outside, there is rubbish everywhere. And inside the store it's scruffy. The staff are stacking shelves which makes there almost no room to move your trolley. The stock isn't like it used to be and they are forever moving food so you find it hard to find. And finally when you go self service the staff are always talking to each other so if you need them for any assistance, it always takes a age to get notice. I noticed someone has said the same about the staff at self service 3 months ago, so obviously they aren't taking customers seriously. If I were you shop elsewhere.

👌👌👌